Frequently Asked Questions
Maxis Fixed Value IDD
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During sign-up: Choose the “Allow Unrestricted Calls” option when registering your service.
Already registered? If you picked a different call setting, please contact 1800821919 from any Malaysian phone or 1919 from Maxis phone to update your plan for international calls.
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There is no monthly subscription fee for IDD service.
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For Voice Connect, Voice SIP & Managed UC (Microsoft Teams): No special dialling required. Just dial the international number as usual.
For Voice Go: Dial *9 followed by the full international number (including country code).
Example: For Singapore (+65), dial *90065[phone number]. -
IDD calls will be charged on actual usage from time call is connected until the caller disconnects from the call.
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- IDD calls are charged per 6-second block, rounded up to the nearest sen.
- Flat rates: Same rate 24/7 (no peak/off-peak differences).
- Examples:
- Call to China landline (RM0.08/min):
- 6 seconds: RM0.01 (RM0.08 ÷ 10 = RM0.008 → rounded up).
- 10 seconds: 2 blocks (12 seconds) → RM0.02.
- Call to China mobile (RM0.10/min):
- 30 seconds: 5 blocks (30 seconds) → RM0.05.
- Note: Check Maxis IDD rates for your destination.
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Region Country Fixed Mobile Asia China 0.08 0.10 South East Asia Singapore 0.08 South East Asia Thailand 0.09 0.14 Asia Hong Kong 0.12 Asia South Korea 0.12 0.40 Asia Taiwan 0.12 0.36 Asia Japan 0.15 0.50 Europe UK 0.12 0.74 ROW US/Canada 0.14 Oceania Australia 0.14 0.66 Oceania New Zealand 0.14 0.86 ROW South Africa 0.54 0.70 South East Asia Indonesia 0.30 0.50 Asia India 0.30 0.60 Asia Nepal 0.40 Asia Pakistan 0.40 Asia Sri Lanka 0.60 South East Asia Phillipines 0.50 0.70 South East Asia Vietnam 0.60 South East Asia Myanmar 0.80 Middle East U.A.E 0.48 Middle East Saudi Arabia 0.80 Note: Call rate to Australia +611300/ +6113 (short code) are treated as Australia Special Service. It is chargeable at RM1 per min in 6 second's block.
