Alert: Discontinuation of Cheque Payments for Maxis Enterprise customers.

Alert: Discontinuation of Cheque Payments.

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Frequently Asked Questions

Maxis Business Voice Go

  • A virtual phone solution that lets businesses:

    • Use a single virtual number (1700 or 0X fixed line).
    • Distribute incoming calls to a group of Maxis mobile numbers.
    • Make outgoing calls via *9 + destination number, displaying your business number.

    Never miss a business call again! 📞

  • Plan Retail Price
    Voice Go 5 RM30
    Voice IVR 5 RM50
    Voice IVR 10 RM80
    Voice Go Auto Attendant 5 RM100
    Voice Go Auto Attendant 10 RM150
    • Voice Go 5/Lite:
      Incoming calls are routed to your pre-set mobile numbers.
      Note: Voice Go Lite is free for 24 months with select Maxis Business Postpaid plans.
    • Voice Go IVR/Auto Attendant:
      Callers hear a company greeting and select options (e.g., "Press 1 for Sales") to reach specific teams.
  • No. Call redirection is only available to Maxis mobile numbers.

  • Use the Business Voice Go web portal to:

    • Add/edit/delete up to 4 additional Person-in-Charge (PIC) users.
    • Set call redirection numbers.
    • Choose call distribution: sequential or simultaneous.
    • Customise IVR/Auto Attendant greetings, schedules, and keypad setups.
    • View call logs (missed, received, outgoing).
    • Reset passwords and track portal changes.

    👉 User Guide

  • Authorised PICs can:

    • Log in, reset passwords, and use TAC codes.
    • Update call redirection numbers.
    • Manage voicemail (centralised at 789).
    • Customise IVR/Auto Attendant settings.
    • View call logs.

    Note: The Master PIC (assigned by Maxis) cannot be changed.

  • Yes! Dial *9 + destination number (e.g., *90121234567). The virtual number appears on the recipient’s phone, and calls are billed to your business account.

    Call Rates:

    • Domestic: RM0.10/minute (billed in 20-second blocks).
    • IDD: From RM0.08/minute (e.g., China Fixed/Singapore).
      👉 Value IDD rates
  • At least one active Maxis mobile line.

  • No. Business Voice Go is contract-free.

  • Same day after registration. You’ll receive:

    • An SMS/email with Admin ID and password.
    • A TAC code for password changes.

    Activation link: Business Voice Go Portal

Ready to sign up for Voice Go?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service