Frequently Asked Questions
FAQ - iPhone 18 Pre-Order
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- Pre-orders for iPhone 18 Pro & iPhone 18 Pro Max start on 12 September 2026 at 8:00 PM MYT
- Pre-orders for iPhone Duo start on 16 October 2026 at 8:00 PM MYT.
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You may place your pre‑order through any of the following channels:
- Your Account Manager
- Maxis Business Partner
- Maxis Business Website
- Maxis Retail Store
- Self‑service via Maxis Business Hub (MBH)
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Successful pre-orders will be fulfilled on a First In, First Out (FIFO) basis upon successful payment (where applicable), subject to stock availability and Apple's shipment schedule.
- iPhone 18 Pro & iPhone 18 Pro Max: Delivery from 18 September 2026
- iPhone Duo: Delivery from 23 October 2026
Delivery will be arranged through our appointed courier partner.
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Customers with an approved Business Credit Check (BCC), whose order is successfully accepted and payment completed by the dates below, will be eligible for the Fast Activation Reward, subject to the campaign Terms & Conditions:
- iPhone 18 Pro & iPhone 18 Pro Max: by 24 September 2026
- iPhone Duo: by 30 October 2026
Each eligible activated device will receive 99 Loyalty Points , redeemable for one (1) FREE Apple 20W USB-C Power Adapter (worth RM99).
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To qualify for the Fast Activation Reward, customers must:
- Activate the iPhone 18 Series within three (3) calendar days from the date of device receipt (inclusive of the delivery date).
- Complete Apple's device activation process by connecting to a Wi-Fi or cellular network and signing in with an Apple Account.
Example:
- Device Delivered: 18 September 2026
- Last Eligible Activation Date: 20 September 2026
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Eligible customers will receive 99 Loyalty Points in their Rewards Points wallet, valid for 24 months and redeemable for one (1) FREE Apple 20W USB-C Power Adapter via MBH.
Points Credit Schedule
- iPhone 18 Pro & iPhone 18 Pro Max
- Activated by 30 September 2026: Credit by 5 October 2026
- Activated between 1 October and 18 October 2026: Credit by 22 October 2026
- iPhone Duo
- Activated by 30 October 2026: Credit by 5 November 2026
- Activated between 1 November and 23 November 2026: Credit by 30 November 2026
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Yes. You can still purchase the latest iPhone through Maxis Business after the pre-order period. However, pre-order exclusive freebies will no longer be available.
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The following iPhone models are available for Maxis Business customers:
Pre-order starts on 12 September 2026, 8:00 PM MYT
- iPhone 18 Pro: 256GB, 512GB, 1TB, and 2TB
- iPhone 18 Pro Max: 256GB, 512GB, 1TB, and 2TB
Pre-order starts on 16 October 2026, 8:00 PM MYT
- iPhone Duo: 256GB, 512GB, 1TB, and 2TB
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- Be among the earliest to own & experience the latest iPhone upon launch.
- Enjoy exclusive pre-order freebies available only during the pre-order period.
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Both existing and new Maxis Business customers are eligible to participate in the pre-order.
For existing Maxis Business customers:
To be eligible, your mobile line must:
- Be active
- Have no outstanding bills
- Not be tied to any existing device contract.
For new line registrations:
Pre-orders can be placed upon successful subscription to any Maxis Business Postpaid Plan.
(Note: Standard Business Credit Check (BCC) policies apply.) -
You can pre-order the latest iPhone by signing up for a new line or renewing your contract with any Maxis Business Postpaid Plan that offers for pre-order. Both upfront lump-sum payment and Zerolution instalment payment options are available.
Alternatively, if you have sufficient Loyalty Points in your Maxis Business Hub (MBH) account, you may use your Loyalty Points to pre-order the device through Maxis Business Hub (MBH).
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Yes. All pre-order device offers are subject to a 24, 36, or 48-month device contract, depending on the selected offer.
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Yes, you may place your pre-order after:
- Your port-in request has been successfully completed; and
- Your mobile line has been successfully activated on any Maxis Business Postpaid Plan.
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Yes, you may cancel your pre-order provided that our delivery partner has not yet packed or dispatched the device.
If an upfront device payment has been made, the amount will be converted into an advance bill payment and reflected in your next billing cycle.
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No. Same Day Delivery is not available for iPhone pre-orders.
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No. Maxis store collection is not available for iPhone pre-orders.
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Changes are not guaranteed and are subject to order status and stock availability. Please contact your Account Manager or Sales Personnel for assistance.
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Your order will remain in the fulfillment queue and will be processed once stock becomes available.
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No. While customers with successful pre-orders will be prioritized for fulfillment, delivery dates are subject to stock allocation, supply availability, and Apple's shipment schedule.
