Frequently Asked Questions

You may place your pre‑order through any of the following channels:​

• Your Account Manager​
• Maxis Business Partner​
• Maxis Business website ​
• Maxis Retail Store​
• Self‑service via Maxis Business Hub (MBH)​

Customers with successful pre-orders will be among the first to receive their devices starting from 14 August 2026. Delivery will be arranged via doorstep delivery by our appointed courier partner and is subject to Samsung's shipment schedule.​

Freebies are available in limited quantities and will be provided on a first-come, first-served basis while stocks last. Eligible freebies will be delivered separately after your phone has been successfully delivered. Once your eligibility has been confirmed, our appointed delivery partner will contact you directly to arrange a convenient delivery date and time. Please note that your freebie may arrive on a different day from your phone delivery.​

Yes. You can still purchase the Samsung Galaxy Z Fold8 Ultra, Fold8 & Flip8 after the pre-order period. However, pre-order pricing and exclusive freebies will no longer be available.​

The following models are available for Maxis Business customers:​

• Samsung Galaxy Z Flip8 5G (256GB / 512GB)​
• Samsung Galaxy Z Fold8 5G (256GB / 512GB / 1TB)​
• Samsung Galaxy Z Fold8 Ultra 5G (256GB / 512GB / 1TB)

You can pre-order the Samsung Galaxy Z Fold8 Ultra, Fold8, or Flip8 by signing up for a new line or renewing your contract with any Maxis Business Postpaid Plan. Both upfront lump-sum payment and Zerolution instalment payment options are available.​

Alternatively, if you have sufficient Loyalty Points in your Maxis Business Hub (MBH) account, you may redeem your points to pre-order the device through Maxis Business Hub (MBH).​

• Be among the first to own the latest Samsung Galaxy Z Fold8 Ultra, Fold8 & Flip8 upon launch.​
• Enjoy exclusive pre-order pricing and freebies available only during the pre-order period.​

All existing Maxis Business customers and new customers are eligible to participate in the pre-order.​

For existing Maxis Business customers:​

To be eligible, your mobile line must:​

• Be active​
• Have no outstanding bills​
• Not be tied to any existing device contract.​

For new line registrations:​

Pre-orders can be placed upon successful subscription to any Maxis Business Postpaid Plan.​

(Note: Existing business credit assessment and device eligibility policies apply.)

Yes. All pre-order device offers are subject to a 24-month or 36-month device contract, depending on the selected offer.​

Yes. Port-in customers may participate in the pre-order once the port-in process has been successfully completed.​

You may place your pre-order after:​

• Your port-in request has been successfully processed; and​
• Your mobile line has been activated on any Maxis Business Postpaid Plan.​

Yes, you may cancel your pre-order provided that our delivery partner has not yet packed or dispatched the device.​

If you have already made a device upfront payment, the amount will be converted into an advance bill payment and reflected in your next billing cycle.​