Authorised Person-in-Charge (PIC) and Authorised Signatory Information for Business Account Registered with Maxis

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• Who is an Authorised Person in Charge?

  An Authorised Person in Charge is an individual formally designated by the company to oversee and manage transactions on behalf of the company.  This individual has the authority to make decisions related to service modification, purchase, activation and termination.
  

• Who is an Authorised Signatory?

  An Authorised Signatory is an individual granted legal authority to sign documents, contracts, agreements, or financial instruments on behalf of that company.  Their signature binds the company to the document terms of includes authority for service-related decision such as modification, purchase, activation and termination. 
  

• What document is required to update the Authorised Signatory registered with Maxis?

  • Copy of Form 49 / Section 58 (Directors/Officers) or an equivalent company registration document.
  • Authorisation letter (if applicable), signed by the company's authorised representative.

• What documents is required to update the Authorised PIC registered with Maxis?

  • Authorisation letter (if applicable), signed by the company's authorised representative.
    

• How do I update the Authorised Signatory or Authorised PIC registered with Maxis?

  Email Enterprise Care at bizcare@maxis.com.my or contact 1800 82 1919 for inquiries.
  

• What is the impact if the company Authorised Signatory or Authorised PIC registered with Maxis is not updated?

  • By keeping authorised signatory and authorised PIC information current, companies can avoid these potential issues and maintain a smooth and effective relationship with Maxis such as:
    
    • Delays or disruptions in managing services such as inability to make changes such as upgrades, downgrades, or terminations or unable to sign new agreements
    • Outdated authorised personnel information could pose security risks if unauthorised individuals attempt to make changes or access sensitive information
    • The company may not receive important notifications or updates regarding their services, as Maxis may send critical information to the outdated authorised personnel.