Frequently Asked Questions
Blocking of Fraudulent SMS To Combat Online Fraud
In order to prevent individuals from becoming victim of online scams, the Malaysia Communication and Multimedia Commission (MCMC) has issued a directive to all telcos on 14 February 2023 to block sending and receiving of short messaging service (SMS) from local, international mobile numbers and applications containing below contents:
- URL link and any clickable link e.g. shorten URL;
- Request for user’s personal information e.g name, IC number, account number and
- Mobile and fixed line number
Blockings are being implemented in stages; started from 2 May 2023 for SMS between individuals; the next and last stage is the blocking of SMS containing the above 3 elements from mobile and applications such as Enterprise SMS service and Maxis IoT SIM from 2 July 2023.
Any hyperlink (URL), request for personal information such as name, IC number and account number and fixed or mobile number are not allowed in the SMS content.
No. You will not be charged if the SMS is blocked.
You may still share the link via social apps or instant messaging platforms such as WhatsApp, Facebook messenger and WeChat and etc.
Please be reminded, do not click on any links sent from unknown senders and to only login to your eWallet or online banking account via the official URL and mobile app. Do share this with your loved ones.
The blocking of disallowed content in SMS is being done in phrases, it starts with SMS between individual, blocking of URL in SMS sent by business via short codes such as 6XXXX, 2XXXX and 1XXXX will be from effective 2 July 2023.
An email will be sent to all person in charge of the ESMS and Maxis IoT SIM on the details. Pls refer to the EDM FAQs for details.
You will see the following error prompts on the application used for sending ESMS you use.
- Direct SMS: code 01020
- Campaign Manager: “Your message contains content that is not allowed”
- Desktop SMS: “Invalid content”
MCMC has given exemption for relevant essential services businesses to include URL or personal information for convenience of users and this is based on MCMC approval. Please refer to MCMC website for more information.
Need to get in touch with us?
Contact Maxis Business Customer Service