Copper Migration Notice

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• Maxis Service Upgrade Notice: Migrating Your Existing Service from Copper to Fibre or AirFibre

  At Maxis, we’re constantly working to improve your internet experience by upgrading Malaysia’s broadband infrastructure. As part of this transition, copper-based internet services will be fully phased out by 30 June 2026 to enable a faster, more reliable fibre network. 

• How will you know if you are impacted?

  If your service is affected, we will notify you via phone, and email with details of your upgrade to Business AirFibre or Business Fibre. 

• Why this upgrade is important?

  To ensure your internet service continues without interruption, your existing copper-based service needs to be upgraded to fibre or AirFibre before 30 June 2026. 

• Special upgrade benefits:

  Enjoy these upgrade benefits at no extra cost: 

  • FREE standard installation fees and Customer Premise Equipment (CPE) upgrade, i.e., WiFi 6 router or equivalent. 
  • No early termination penalties: Your existing contract terms (if any) will remain unchanged. 

• Important note!

  • To help you enjoy uninterrupted service, we encourage you to upgrade as soon as possible, before 30 June 2026. 
  • Once copper services are phased out, restoring your current service may no longer be possible. 

• How Do You Switch?

  We’re making your upgrade simple and seamless. You may: 

  • Maxis will reach out: Wait for a call from a Maxis representative to arrange your appointment, or 
  • Contact us directly at 1800-82-0033.