All Maxis Business Postpaid customers, both new and existing, are eligible to use eSIM.

Yes. A fee of RM10 applies for converting a physical SIM to eSIM or requesting a new eSIM for a new device.

No, unless you sign up for a device package.

2. Device Compatibility

Please refer to your device's user manual or visit the official website of your phone's brand to check eSIM compatibility.

Getting Started

3. Activating eSIM

In-Store

• Authorised Signatories or PICs can visit any Maxis Centre or Partner to get an eSIM activation kit (QR code).
• Authorised Signatories or PICs must present an Authorisation Letter signed by the PIC or Company Director as per Maxis records.
  
  

Maxis Business Hub (MBH):

• Appointed MBH PICs can request and self-activate the eSIM via MBH: guide here.

Managing eSIM

4. Transferring eSIM

Each eSIM QR code is single-use and cannot be reused. To switch devices, request a SIM replacement at any Maxis Centre or via MBH.

No. Each eSIM is tied to one device only.

5. Switching Back to Physical SIM

Visit a Maxis Centre (charges apply) or request a physical SIM via MBH.

6. Troubleshooting

Try re-scanning the QR code. If the issue persists, visit a Maxis Centre or contact customer service at 1919 if dialling from Maxis Business mobile line or 1 800 82 1919 from other Malaysia fixed and mobile lines.

Immediately contact customer service at if dialling from Maxis Business mobile line or 1 800 82 1919 from other Malaysia fixed and mobile lines to suspend the line.

Special Scenarios

7. Selling/Passing On Devices

Ensure you delete the eSIM profile from the device before handing it over.