What's changing about SMS sender names?

Starting 30 Jan 2026, Maxis SMS will show as " 80XXX MAXIS " (e.g., 80100 MAXIS) instead of "Maxis"

Why are SMS names changing?

This government (MCMC) requirement helps: ✅ Stop fake messages pretending to be Maxis ✅ Make real messages easier to spot ✅ Protect you from SMS scams

Will my messages look different?

Only the sender’s name changes: 📬 Same account alerts (bills, data usage) 💌 Same promotions and offers ⏱️ Same message frequency The content inside messages stays identical.

How do I spot real Maxis messages?

ALWAYS check the sender’s name: 🔍 Maxis: Must include numbers + "MAXIS" (e.g., 80200 MAXIS) Real messages WILL NEVER: ❌ Ask for your password or full IC number ❌ Demand instant payment via unofficial links ❌ Threaten immediate disconnection

What if I get suspicious messages?

If you see messages claiming to be from us but with different sender names: 🛑 DON'T click links or reply 📲 Forward to MCMC's scam hotline: 15888 📞 Report to Maxis

Frequently Asked Questions

Maxis SMS Sender ID Change

Version Date: 16^th January 2026

Starting 30 Jan 2026, Maxis SMS will show as "80XXX MAXIS" (e.g., 80100 MAXIS) instead of

"Maxis"
This government (MCMC) requirement helps:

✅ Stop fake messages pretending to be Maxis

✅ Make real messages easier to spot

✅ Protect you from SMS scams
Only the sender’s name changes:

📬 Same account alerts (bills, data usage)

💌 Same promotions and offers

⏱️ Same message frequency
The content inside messages stays identical.
ALWAYS check the sender’s name:

🔍 Maxis: Must include numbers + "MAXIS" (e.g., 80200 MAXIS)

Real messages WILL NEVER:

❌ Ask for your password or full IC number

❌ Demand instant payment via unofficial links

❌ Threaten immediate disconnection
If you see messages claiming to be from us but with different sender names:

🛑 DON'T click links or reply

📲 Forward to MCMC's scam hotline: 15888

📞 Report to Maxis

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.