What's changing about SMS sender names?

Starting 30 Jan 2026, Maxis SMS will show as " 80XXX MAXIS " (e.g., 80100 MAXIS) instead of "Maxis"

What about SMS messages from other short codes (e.g., 6XXXX, 2XXXX) or Enterprise SMS services?

Messages from other short codes, such as those in the 6XXXX or 2XXXX series, will remain unchanged. This means that Enterprise SMS services using these short codes are not affected by this specific sender ID format change and will continue to display their existing sender IDs.

Why are SMS names changing?

This government (MCMC) requirement helps: ✅ Stop fake messages pretending to be Maxis ✅ Make real messages easier to spot ✅ Protect you from SMS scams

Will my messages look different?

Only the sender’s name changes: 📬 Same account alerts (bills, data usage) 💌 Same promotions and offers ⏱️ Same message frequency The content inside messages stays identical.

How do I spot real Maxis messages?

ALWAYS check the sender’s name: 🔍 Maxis: Must include numbers + "MAXIS" (e.g., 80200 MAXIS) Real messages WILL NEVER: ❌ Ask for your password or full IC number ❌ Demand instant payment via unofficial links ❌ Threaten immediate disconnection

What if I get suspicious messages?

If you see messages claiming to be from us but with different sender names: 🛑 DON'T click links or reply 📲 Forward to MCMC's scam hotline: 15888 📞 Report to Maxis

Frequently Asked Questions

Maxis SMS Sender ID Change

Version Date: 16^th January 2026

Starting 30 Jan 2026, Maxis SMS will show as "80XXX MAXIS" (e.g., 80100 MAXIS) instead of "Maxis"
Messages from other short codes, such as those in the 6XXXX or 2XXXX series, will remain unchanged. This means that Enterprise SMS services using these short codes are not affected by this specific sender ID format change and will continue to display their existing sender IDs.
This government (MCMC) requirement helps:

✅ Stop fake messages pretending to be Maxis

✅ Make real messages easier to spot

✅ Protect you from SMS scams
Only the sender’s name changes:

📬 Same account alerts (bills, data usage)

💌 Same promotions and offers

⏱️ Same message frequency
The content inside messages stays identical.
ALWAYS check the sender’s name:

🔍 Maxis: Must include numbers + "MAXIS" (e.g., 80200 MAXIS)

Real messages WILL NEVER:

❌ Ask for your password or full IC number

❌ Demand instant payment via unofficial links

❌ Threaten immediate disconnection
If you see messages claiming to be from us but with different sender names:

🛑 DON'T click links or reply

📲 Forward to MCMC's scam hotline: 15888

📞 Report to Maxis

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.