Pay Bill

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• How can I pay my bill without visiting an outlet?

  You can Skip the queue! Pay instantly via:

  • Maxis Business Hub
    Online banking of all major banks in Malaysia.
    Sign up with our direct debit service via Maxis Business Hub

• Can I pay via JomPay and what is Maxis' Bill code?

  Yes, you can pay online using  JomPay. Maxis' Biller Code is 1123.

• Can I still pay over the counter or offline?

  The physical payment channels are:

  Maxis Self Serve Kiosk located at selected Maxis stores;
  Petrol kiosk and convenient stores with e-Pay; and
  Pos Malaysia

• What are the accepted modes of payment for my Maxis bill?

  You can pay your Maxis bill using cash, credit or debit card, or via online payment. Please note that from 1 Sept 2025, Maxis will no longer accept cheque payments for bills for Business/Enterprise customers.

• Where can I view my payment history?

  You can check via Maxis Business Hub:

  1. Login to Maxis Business Hub
  2. Click ‘Accounts’
  3. Click ‘Accounts & bills’
  4. Select account
  5. Click ‘Billing Information’
  6. Click to expand ‘Last 6 payments’

• I have paid, but my bill is not updated. What should I do?

  If you’ve made a payment but your bill isn’t updated yet, please contact us with the following details to help us assist you quickly:

  • Account Number
  • Payment Method/Channel
  • Payment Reference Number
  • Amount Paid
  • Date of Transaction

  
  This will help us verify and update your account as soon as possible.

• What cards are accepted for transactions, in Maxis’ payment channels?

  You can pay using any Visa or Mastercard credit and debit card issued by local banks thru, Maxis Business Hub and at Maxis retail outlets. Please note that cards issued by foreign banks are not supported.

• How secure is it to register my credit or debit card information on Maxis Business Hub?

  • Your security is our priority. We use Secure Sockets Layer (SSL) technology to encrypt your card information during transmission, keeping your data safe and private. You can identify secure sites by the "https" at the beginning of the web address.

• Can I pay with a third party's credit card for payment on Maxis Business Hub?

  You must be the owner of the credit or debit card and be able to receive and do the TAC verification for your payment.

• How do I check payment status after making payment on Maxis Business Hub?

  Once the payment is successful, you will receive confirmation SMS and email.

• I didn’t get any email or SMS confirmation; how do I know if my payment is successful?

  You can check on Maxis Business Hub to view your last 6 payments:

  1. Login to Maxis Business Hub
  2. Click ‘Accounts’
  3. Click ‘Accounts & bills’
  4. Select account
  5. Click ‘Billing Information’
  6. Click to expand ‘Last 6 payments’

  
  If your payment isn’t listed, please contact us with these details to help us assist you:

  • Account Number
  • Payment Channel
  • Payment Reference Number
  • Amount Paid
  • Date of Transaction

• How do I sign up for Direct Debit?

  You can sign up for direct debit in Maxis Business Hub with the steps below:

  1. Login to Maxis Business Hub
  2. Click ‘Accounts’
  3. Click ‘Accounts & bills’
  4. Select account
  5. Click ‘Manage Direct Debit’
  6. Toggle on and complete the payment details

  
  You may refer to Maxis Business Hub: How to Manage Direct Debit for step-by-step guidance