Priority Pass

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• What is Priority Pass? ​

  Priority Pass is an add-on monthly subscription service that complements your existing rate plan, giving you exclusive access to the Maxis 5G Pro.
  
  This pass will unlock superior connectivity with faster speeds, lower latency, and enhanced network performance. By subscribing to Priority Pass, you'll enjoy a premium network experience designed for users who demand the best in mobile connectivity.
  

• What are the benefits of using Priority Pass?

  The Priority Pass offers several premium advantages:

  • Security and Privacy: Enhanced protection with advanced security features and cutting-edge encryption.
  • Prioritised Network Experience: Guaranteed smooth connections even during high-demand periods, across both 5G and 4G networks.
  • Access to Maxis 5G Pro: Experience superior connectivity with:
    • Faster data speeds
    • 2x faster call setup with Crystal Clear HD Voice (Vo5G)
    • Lower latency for improved responsiveness in real-time applications
    • Ultra-fast performance: Enjoy seamless browsing, streaming, and downloads without interruptions.
      

• Who can subscribe for Priority Pass and how much is the subscription fee?

  Priority Pass is available at RM29/month (per line basis) if you are currently on any one of the following plans:

  • Maxis Business Postpaid 169 (including the sharelines)
  • Business Postpaid 199 (including the sharelines)
    

• How can I subscribe to Priority Pass?

  Contact your Company's Person-In-Charge (PIC) to subscribe via Maxis Business Hub (MBH).

  Your PIC can log in to MBH by clicking here.
  

• Can I cancel or terminate my 5G Pro Priority Pass subscription?

  Yes, you can cancel your Priority Pass subscription at any time. Here's how:

  1. Contact your Company's Person-In-Charge (PIC) for assistance
  2. Your PIC will need to access Maxis Business Hub (MBH)
  3. In the MBH portal, navigate to "Manage Your Auto-Renewal Passes" section
  4. Click the "Remove" button next to your Priority Pass subscription

  
  Once cancelled, the subscription will not be renewed for the following billing cycle.
   

• Can I share my Priority Pass with other numbers?

  No. The Priority Pass is for one mobile number only. It is not shareable to other lines in the shareable group.

  Each line needs its own subscription to access Maxis 5G Pro.
  

• What will happen to my Priority Pass if I downgrade to non-eligible Maxis Business Postpaid Plans?

  The Priority Pass will be carried over to your new rate plan; however, you may terminate it at any time.