General 5G Network

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• When will the 5G network be launched?

  The 5G network will be launched on 15 August 2023 at limited areas.

• What is 5G and what will it offer that we do not enjoy today on 4G Network?

  5G offers increased speeds and lower latency connections to the internet. You may refer https://www.maxis.com.my/en/about-maxis/5g-network/ for more details 5G usage.

• What are the eligible rate plans?

  All Maxis Business Postpaid customers on following rate plans:

  • Maxis Business Postpaid 38, 48, 68, 98, 108, 128, 158 and 188 with Maxis 5G pass
  • The new Maxis Business Postpaid 48, 79, 109, 139, 169 and 199
  • Maxis Business Postpaid 58, 78, 488 with Maxis 5G pass

• What is the requirement to be able to connect to 5G network?

  You need to ensure that you are on 5G modem and within a 5G coverage area. To check 5G availability, click here.

• What if I am not within a 5G coverage area or do not have a 5G modem?

  You can still enjoy and stay connected on our 4G network.

• Can I use 5G while roaming?

  Yes, you will be able to enjoy 5G while roaming in select countries if you have the following:

  1. Currently on our new Maxis Business Postpaid plans or signed up for our 5G pass on any of our eligible rate plans;
  2. Purchased a data roaming pass in a 5G enabled roaming country, check here.
  3. 5G capable device. For a list of 5G capable devices please check here;
  4. 4G LTE SIM. To check, just dial *100*8*5# from your phone and;
  5. Have 5G settings enabled on your device.

• I'm connected to 5G while roaming previously. However, I can only connect to 4G at the moment. What can I do?

  Please ensure that you have:

  1. Currently on our new Next Gen Maxis Business Postpaid plans or signed up for our 5G pass on any of our eligible rate plans;
  2. Purchased a data roaming pass in a 5G enabled roaming country, check here.
     
  3. 5G capable device. For a list of 5G capable devices please check here.
     
  4. 4G LTE SIM. To check, just dial *100*8*5# from your phone and;
  5. Have 5G settings enabled on your device.

• Can I turn on/off 5G?

  Once you have:

  1. Signed up for our 5G pass on any of our eligible rate plans or subscribe to eligible plans – This need to revise as there is a pass and plans.
  2. 5G capable device. For a list of 5G capable devices please check here.
     
  3. 4G LTE SIM. To check, just dial *100*8*5# from your phone.
  4. Have 5G settings enabled on your device.

• Is change of SIM card required?

  No. You can connect to 5G network if you are using 4G LTE SIM.  

• Can I connect to 5G network using eSIM?

  Yes, you may switch on 5G on your eSIM and enjoy 5G connectivity.

• I am using MSIM (Multisim one line) on 5G supported device. Can my MSIM connect to 5G network?

  No, MSIMs are not supported on 5G.

• I am currently on 5G network and my data is depleted faster than 4G network. Is this expected?

  No, 5G does not cause any incremental data usage, however you will be able to download and upload at faster speeds.

• I'm unable to connect to 5G network. What should I do?

  When you are in a 5G coverage area, you will be able to connect to 5G, please ensure that you:

  1. Currently on our new Next Gen Maxis Business Postpaid plans or signed up for our 5G pass on any of our eligible rate plans;
  2. 5G capable device. For a list of 5G capable devices please check here.
     
  3. 4G LTE SIM. To check, just dial *100*8*5# from your phone.
  4. Have 5G settings enabled on your device.

• My phone is showing 4G only after I turn on 5G on Maxis Business Hub. What should I do?

  When you are in a 5G coverage area, you will be able to connect to 5G, please ensure that you:

  1. Currently on our new Next Gen Maxis Business Postpaid plans or signed up for our 5G pass on any of our eligible rate plans;
  2. 5G capable device. For a list of 5G capable devices please check here.
     
  3. 4G LTE SIM. To check, just dial *100*8*5# from your phone.
  4. Have 5G settings enabled on your device.

• What is the speed cap and data limit on 5G network?

  There is no speed cap, 5G is expected to be much faster than 4G while offering lower latency and better bandwidth. Data limit is as per the data allocation according to your rate plan.