Frequently Asked Questions
Maxis Loyalty Programme – Solutions redemption
General
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New or existing Maxis Business Postpaid customers can utilise Device and Solutions Points on Maxis Business Hub to redeem AutoCount Cloud Accounting for free.
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New or existing Maxis Business Postpaid Plan customers, with sufficient Device and Solutions points on Maxis Business Hub.
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You can redeem the AutoCount subscription using your Device and Solutions points on Maxis Business Hub.
MBH Points and Redemption
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No, you must sign up for additional Maxis Business Postpaid plan(s), renew your existing Maxis Business Postpaid plan(s), or upgrade your existing Maxis Business Postpaid plans to earn additional Device & Solutions Points, which you can use to redeem the AutoCount subscription.
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No, a cash top-up is not applicable for the AutoCount subscription redemption.
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No. The AutoCount subscription may only be redeemed using Device and Solutions Points, and is cannot be redeemed using Service Points.
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Yes, you may combine Device and Solutions points from multiple Maxis Business Postpaid plans.
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You can redeem multiple AutoCount solutions on Maxis Business Hub, if you have sufficient points for redemption.
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No, you may not cancel your order once it is submitted. Please confirm the details of your order before submitting it on Maxis Business Hub.
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Yes, existing Maxis Business Postpaid customers can redeem AutoCount, but they must use a new email address that isn't already registered with AutoCount. This redemption process is designed for new AutoCount users (whether they are new or existing Maxis customers).
AutoCount Subscription Management
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Your subscription will end, with no automatic renewal.
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If you terminate your Maxis Business Postpaid plan before the agreed contract period, you will incur an early termination penalty fee.
Your AutoCount subscription will continue to be accessible until its expiry date.
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No, you may not terminate and request for a refund.
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No. Your AutoCount subscription will cease at the end of the subscription period, and will not be automatically renewed.
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You can view your subscription end-date on AutoCount’s application, once your service has been successfully activated.
AutoCount Product Features and Support
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No, your AutoCount Cloud Accounting subscription comes with a complimentary e-invoicing module which is automatically enabled.
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Please check your “Junk” or “Spam” folder in your email inbox, in case the confirmation email was mistakenly tagged as spam. The confirmation email will be sent to you within 5 to 7 business days after submitting your order.
If you still are not able to locate your confirmation email from AutoCount, please contact Maxis at 1919.
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Maxis doesn't provide direct support; companies must handle migration internally.
Data can be migrated if exportable to Excel format through AutoCount's migration function.
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No, loyalty points redemption must be done through MBH, not directly through AutoCount. Customers need to use the complete AutoCount solution when redeeming with loyalty points
