SMS Advertising

EXPAND ALL COLLAPSE ALL

• What is SMS Advertising?

  Enterprise SMS offers solution for businesses an easy-to-use applications and communication tool that allow two-way instant communication via SMS from your desk.

• What are the pricing plans for Enterprise SMS?

  For more information on the offered plans, refer here

• Who is eligible to sign up?

  SMS Advertising is available to all businesses with company registrations.

• How do I start using the service?

  Need help? Use the step-by-step guide in the portal.

  1. Welcome Email: After your registration is complete, you will receive a welcome email containing your unique User ID and password.
  2. Role Assignment by Admin users: If you are an administrator, you will need to create specific roles for SMS senders within the platform. These roles include:
     • Campaign Manager: For sending SMS messages via the web portal.
     • Desktop SMS: For sending SMS messages directly from your Outlook email.
     • Direct SMS: For sending SMS messages through an Application Programming Interface (API).

  
  Need assistance? A step-by-step guide is available within the portal to help you through the process.

• What is the contract duration?

  There is no contractual period for Enterprise SMS.

• Are there any guidelines in sending SMS via Enterprise SMS?

  Yes, it is crucial to adhere to certain rules and guidelines to ensure compliance and responsible messaging:

  • Consent: Only send SMS to customers who opted in to receive messages.
  • Compliance: All SMS campaigns must comply with:
    • The Personal Data Protection Act 2010 (PDPA 2010), which governs data privacy laws in Malaysia.
    • Malaysian Communications and Multimedia Commission (MCMC) guidelines, which prohibit spam, illegal content, and improper use of URLs or phone numbers.
  • Penalties: Failure to comply with these regulations may result in penalties, including fines or the suspension of your service.

• What is dedicated short code service?

  Dedicated short code service is designed for customers wish to have their own unique short code (e.g., a 5-digit number). This is an alternative to sharing the pre-defined 62xxx short codes, which are primarily used for Maxis mobile numbers.

  For recipients on other mobile networks, messages will be sent randomly using our pre-defined 62XXX short codes.

• If I do not have customers database, will you share database for my account?

  Maxis only provides the platform for sending SMS messages. Due to the Personal Data Protection Act 2010, you are required to use your own customer database.

• Am I being charged per SMS submitted or delivered?

  You will be charged based on the number of SMS messages submitted to our platform, regardless of delivery status.

• Do you provide Delivery Report?

  Yes, Delivery Reports (DR) is for users utilising the Direct SMS application and applies only to messages sent to Maxis numbers (On-Net). The charge for this service is RM0.01 per SMS and will only be delivered within 24 hours of the message submission. No Delivery Reports (DR) will be provided after the 24-hour window, even if the message is delivered to the recipient's mobile phone.

• Can I send more than my monthly SMS quota? What is the charge?

  You can send more SMS messages than your allocated monthly quota. Any messages sent beyond your quota will be charged at an incremental rate, which is determined by the specific plan you have subscribed to.