Maxis Business Voice Connect

EXPAND ALL COLLAPSE ALL

• In which scenario will Business Voice Connect be suitable for my company?

  Business Voice Connect is suitable for customers who are looking for a Business Grade Voice solution without customer need to purchase & maintain their own telephony system.

• What is the business-grade voice features that are included with Business Voice Connect?

  The following features included with Business Voice Connect are:

  • 3 Way Call: Allows speaking with two other parties simultaneously, facilitating conference calls.
  • Call Forwarding: Redirects incoming calls to another number, ensuring calls are not missed.
  • Call Hold: Temporarily holds a call, allowing you to switch between calls or resume the held call.
  • Call Park: Places a call on hold at one phone and retrieves it from another phone.
  • Call Waiting: Alerts you of an incoming call while you're on another call, allowing you to switch between calls.
  • Call Transfer: Transfers a call to another number or extension.
  • Do Not Disturb (DND): Blocks incoming calls, sending them directly to voicemail or another predetermined destination.
  • Speed Dial: Enables quick dialing of frequently called numbers by assigning them to specific keys.
  • Group Call Pick Up: Allows answering calls ringing on another phone within the same group.
  • Auto Attendant: Provides automated call handling with options for routing calls to different lines or departments.
  • Music on Hold: Plays music or messages to callers while they are on hold.
  • Secretary: This feature enables a secretary to manage calls effectively, providing support in call handling and ensuring that calls are directed to the appropriate person or department within the organization.
  • Call Pickup (Directed) by Professional: This feature allows a designated professional to pick up calls directed to them, ensuring that important calls are not missed.

• What is the monthly subscription cost for the Business Voice Connect?

  The monthly subscription fee for Business Voice Connect is RM25/month. First month fee is pro-rated if service is activated midway through your billing cycle.

  Note: This is with exception to Business Voice Connect Basic that is bundled with Business Fibre that supports only incoming and outgoing calls.

• What are the call rates for Business Voice Connect?

  Business Voice Connect offers:

  • On-net calls to Maxis mobile, Maxis fixed, Business Voice Go: Free
  • Off-net national calls to other Malaysian mobile numbers and fixed numbers: 0.07 per minute
  • Off net local calls to other local mobile numbers and fixed numbers: RM0.04 per minute

   

• I have an internet connection from another provider. Can I subscribe to the Business Voice Connect solution?

  To be eligible for Business Voice Connect, you are required to subscribed to Maxis IP Connectivity services below:

  • Business Fibre
  • Dedicated Internet Access (DIA)
  • Multi-Protocol Label Switching (MPLS)

• Can I ‘transfer’ / ‘port’ my existing fixed line number (03, 05, etc) to my Business Voice Connect?

  Currently, fixed numbers are not portable and cannot be transferred to Business Voice Connect lines. However, you can choose a new fixed line number with your state prefix (03, 05, etc) with your Maxis Business Voice Connect.

• Can my existing business telephone numbers be used as a Business Voice Connect service?

  Yes, if your existing business telephone number used is a Maxis number.
  No, if your existing business telephone number used is from another operator. A new Maxis Voice Connect Number will be provided to you.

• Can I use fax service on my Business Voice Connect Line?

  You can connect one of the Voice Connect telephone line from the ATA (Analogue Telephone Adapter) to your fax machine to use it.