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Frequently Asked Questions

Maxis Business Voice Go

  • Maxis Business Voice Go is a special business solution which allows businesses to subscribe for a single virtual number with Special 1700 number or 0X number (fixed line telephone number) and select the desired hunting feature to distribute incoming calls to a group of mobile phone lines - never miss a business call and allows your company calls to be made via your Maxis mobile phone by dialing *9 followed by destination telephone no and same single business number will be shown on the receiving phone.

  • Voice Go Lite and Voice Go 5 => When someone calls the virtual number, the call will automatically be redirected to the group of mobile numbers which you have saved in the Voice Go web portal.
    Voice Go IVR and Voice Go Auto attendant => When someone calls the virtual number, the call will directed to the company greeting which will give you options to select to reach the desired group of mobile numbers which you have saved in the Voice Go web portal.

  • Call redirection is limited to Maxis mobile numbers only.

  • The service comes with Business Voice Go web portal, an online management portal. Upon subscription of the service, and email and SMS will be sent to your registered Person In Charge (PIC) to provide the Admin ID and password to manage the following:

    New Feature ! Your registered PIC will now be able to add/modify/delete additional PICs (up to 4) in the Business Voice Go web portal.

    New menu – PIC Accounts Management – visible to authorized registered/Master PIC to update PIC name, mobile number, email address.

    • Set and update mobile numbers for call redirection
    • Choose from hunting policies; sequential or simultaneous
    • Assign Voice Go centralized voicemail 789
    • Update IVR and Auto Attendant with pre-recorded company greetings, work and holiday schedule, key pad set up on the company’s departments or locations
    • Reset password
    • View call logs history for missed calls, received calls and outgoing calls.
    • History logs of the changes done to the web portal (including add/modify/delete add PICs)

     

    Click here for the user guide on the Business Voice Go web portal.

  • Only when the authorized registered/master PIC nominate up to the 4 additional PICs, can they use the functions below:

    • Login in, TAC code, reset/forgot password can be done by the additional PICs. Admin PIC is provided by Maxis and can not be changed.
    • Set and update mobile numbers for call redirection
    • Choose from hunting policies; sequential or simultaneous
    • Assign Voice Go centralized voicemail 789
    • Update IVR and Auto Attendant with pre-recorded company greetings, work and holiday schedule, key pad set up on the company’s departments or locations
    • Reset password
    • View call logs history for missed calls , received calls and outgoing calls
  • Yes, outgoing calls can be made when you save the Maxis mobile number to make outgoing calls on the Voice Go web portal under Outgoing Number Management.

    Call recipients will be able to see the virtual number when you include *9 in front followed by the phone number for outgoing calls (eg. *90121234567) and this outgoing call will be billed to the Business Voice Go virtual number, under the company’s account.

  • By default, you can only make outgoing calls to fixed and mobile numbers in Malaysia by adding *9 before the number.

    All out-going domestic call rates are at RM0.10 per minute (20 second call blocks) while IDD call rates start at RM0.08 per minute (6 second call blocks) to China Fixed and Singapore. For other IDD destinations and call rates, please click IDD FAQ here.

  • Your business must subscribe to at least one Maxis mobile line.

  • Your subscription is not contracted for any minimum period.

  • Once your service has been registered, your service will be activated within the day. An email and SMS will be sent to the registered Person In charge from 20010 with Admin ID and Password for the new online management portal. The SMS will be in the following format:

    RM0. Business Voice Go:

    Your service is now active. Admin ID: PIC_XXXXXXXXXX Pwd:xxxxxxxxxx

    To set up, visit https://www.businessvoice.maxis.com.my/voice_go

    Please log on to the Business Voice Go web portal,  to change your default password.

    For added security, you will also, receive TAC code when you change your password sent to your mobile phone.

    Business Voice Go can be accessed at : https://www.businessvoice.maxis.com.my/voice_go/Help/HowtoUse.aspx

Ready to sign up for Voice Go?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service

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