Frequently Asked Questions
Maxis Business Voice SIP
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Fixed numbers are currently not portable (i.e. not transferrable) between service providers in Malaysia.
Maxis will try match the last 4 digits of your existing telephone numbers when you subscribe for Maxis Voice SIP.
When subscribing for Voice SIP, you will be provided 3 months free e-SMS that can be used to notify your customers of your new number. The Google Business Profile bundled with Voice SIP can be updated with the new Maxis numbers enabling your customers to contact your company easily when they search on Google.
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Yes.
You may subscribe for the minimum channel quantity from your existing provider (e.g. 4 channels) and keep relevant numbers for inbound calls, while the rest of the channel quantity can be from Maxis Voice SIP package to enjoy savings when switching to Maxis.
You will need to purchase a Media Gateway or SBC (Session Border Controller) to connect to your inbound trunk from existing operator and outbound trunk from Maxis, and to connect to your existing PABX (or new IP PBX) system.
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Yes.
You may subscribe to Maxis Managed Voice solution when migrating from your old PABX system to a new IP PBX system. Subscribing Maxis Voice SIP together with Managed Voice provides you with an end-to-end fully managed service from Maxis and a single point of contact for business communications simplifying your operations while you focus on your core business.
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Yes.
Please ensure you list down the number range, quantity of channels and the pilot number to be used from the number range when switching to Voice SIP to smoothen the process especially if you are migrating from multiple PRIs to Voice SIP.
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Since 2023, new MCMC regulation prohibits callers from hiding (i.e. not displaying) their calling number for outbound calls. As such, CLIR is not permitted.
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SIP Trunk is a fixed voice service. Under MCMC regulations, fixed voice network must use fixed line numbers, while mobile network must use mobile numbers.
As such mobile numbers is not allowed to be used on a fixed voice service.
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In-building cabling is chargeable as it is not in the scope of Voice SIP service.
It is your responsibility to ensure in-building cabling (or internal cabling) to your IP PBX and desk phones at your premise is ready before the Voice SIP installation to avoid delays.
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Trunk utilisation report and call transaction report by DID number is available if you subscribe for this feature.
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Yes you can.
It will be a package and service change.
This will involve migration of service from existing connectivity circuit to a new circuit dedicated for voice.
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Yes you can.
The add-on channels will be subject to the maximum channels supported by each package.
SIP Lite:
- Max 60 channels.
SIP Premium:- Max 1000 channels (fibre).
- Max 780 channels (wireless).
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Yes you can.
The additional DDI on top of the base DDI quantities can be subscribed in blocks of 10 or 100 continuous numbers.
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Yes we do.
Please contact the Maxis account manager and solution architect managing your account for the solution. Maxis have complete end-to-end solution which includes SIP Trunk & managed IP PBX system.
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You can configure the numbers to be utilised in the new Voice SIP portal.
You need to be the authorized PIC to access the portal via Maxis Business Hub.
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You can configure the BCP (Business Continuity Plan) number in the new Voice SIP portal.
You need to be the authorized PIC to access the portal via Maxis Business Hub.
