Maxis Business Voice SIP

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• What is Maxis Business Voice SIP?

  Maxis Business Voice SIP is a SIP trunking solution that connects your business’s on-premise IP PBX or contact centre system to the public telephone network via Maxis connectivity (fibre or wireless).

  The service comes with voice channels which determines the maximum capacity of concurrent calls supported, and Maxis landline telephone numbers that enables  your IP PBX or Contact Centre System to make or receive calls.

  Key features:

  • Cost-effective alternative to traditional phone lines.
  • Scalable channels and telephone numbers (DID) to match your business needs.
  • Dedicated access for SIP Trunk. Business Voice SIP is delivered on Broadband Access (SIP Lite package, SLA 99.0%) or IPMAN Access (SIP Premium package, SLA 99.7%).
  • Two types of domestic call plans offered: Bundled minutes or Unlimited

• In which scenario will Business Voice SIP be suitable for my company?

  This solution is ideal if:

  • You have an on-premise IP PBX system (or SBC with Contact Centre System) and need SIP trunk for inbound/outbound calls.
  • You’re replacing outdated PABX systems & PRI trunks with a new IP PBX and SIP trunk service.

• What are the subscription plans and pricing for the Business Voice SIP?

  For subscription inquiries, please contact your Account Manager or Maxis Authorized Partner or call us at 1800-82-1919 or register your interest.

• What is the contract duration?

  • Business Voice SIP Lite package: Minimum 24 months contract
  • Business Voice SIP Premium package: Minimum 36 months contract

• What are the call rates for Business Voice SIP?

  Business Voice SIP Lite and SIP Premium package offers 2 types of domestic call plans:

  1. Bundled minutes (suitable for normal business use); or
  2. Unlimited (suitable for businesses with high outbound calls)

  
  If you’re using a non-Maxis internet connection, please contact our team to discuss the SIP trunking solution.

• Can I ‘transfer’ / ‘port’ my existing fixed line number (03, 05, etc) to my Business Voice SIP?

  No, fixed-line numbers are not portable between providers in Malaysia. However, you can:

  Select a new fixed-line number with your preferred state prefix (e.g., 03, 05) when subscribing to Business Voice SIP. Maxis will try match the last 4 digits of your existing telephone numbers when you subscribe for Maxis Voice SIP.

• Can I keep a few existing provider telephone line for inbound and use Business Voice SIP for outbound calls to enjoy call savings?

  Yes. You may subscribe for the minimum channel quantity from your existing provider (e.g. 4 channels) and keep relevant numbers for inbound calls, while the rest of the channel quantity can be from Maxis Voice SIP package to enjoy savings when switching to Maxis.

  You will need to purchase a Media Gateway or SBC (Session Border Controller) to connect to your inbound trunk from existing operator and outbound trunk from Maxis, and to connect to your existing PABX (or new IP PBX) system.

• My IP PBX is at a different location from the Business Voice SIP router. Can in-building cabling be provided?

  In-building cabling is chargeable as it is not in the scope of Business Voice SIP service.
  It is your responsibility to ensure in-building cabling (or internal cabling) to your IP PBX and desk phones at your premise is ready before the Voice SIP installation to avoid delays.

• What types of reports can be provided for Business Voice SIP?

  Trunk utilisation report and call transaction report by DID number is available on Maxis Business Hub (MBH) if you subscribe for this feature.

• Can I add more DDI numbers on my existing Business Voice SIP service?

  Yes, you can. The additional DDI on top of the base DDI quantities can be subscribed in blocks of 10 or 100 continuous numbers.

• I am currently on Maxis old Business Voice SIP package. Can I change my subscription to new Business Voice SIP Lite or SIP Premium package?

  Yes, you can. This will involve migration of service from existing connectivity circuit to a new circuit dedicated for voice.

• Can I add more channels on Business Voice SIP plans?

  Yes, you can. The add-on channels will be subject to the maximum channels supported by each package.

  • Business Voice SIP Lite: Max 60 channels.
  • Business Voice SIP Premium:
    • Max 1000 channels (fibre)
    • Max 780 channels (wireless)

• I have subscribed to number rotation feature. How do I configure the numbers to utilise?

  You can configure the numbers to be utilised in the new Business Voice SIP portal.
  You need to be the authorised PIC to access the portal via Maxis Business Hub (MBH).

• I have subscribed to BCP trunk redirection feature. How do I configure the number for BCP?

  You can configure the BCP (Business Continuity Plan) number in the Business Voice SIP portal.
  You need to be the authorised PIC to access the portal via Maxis Business Hub (MBH).

• Can my existing business telephone numbers be used as a Business Voice SIP service?

  If your existing business telephone number used is a Maxis number, your existing numbers can be retained.

  If your existing business telephone number used is from another operator. A new Maxis Voice Connect Number will be provided to you.

• Can I use fax service on my Business Voice SIP line?

  Yes. You will need an Analogue Telephone Adapter (ATA) to connect to your fax machine.  The ATA will be connected to your IP PBX extension.

  Note: Fax-over-IP may experience reliability issues due to VoIP compression.  We recommend using G.711 standard be used by your fax machine.