Frequently Asked Questions
Maxis Business Voice SIP
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Maxis ONEBusiness VoiceSIP plan will be renamed to Maxis Business Voice SIP.All plan features and rates remain the same.
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You have to be subscribed to a Maxis Business Fibre/DIA/MPLS internet connection to be eligible for this solution.
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Currently, fixed numbers are not portable and cannot be transferred to Maxis Business Voice SIP lines. However, you can choose a new fixed line number with your state prefix (03, 05, etc) with your Maxis Business Voice SIP.
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Maxis Business Voice SIP is suitable for customers who has their own on-premise IP PBX system and want to connect it to a SIP trunk to enable them to receive in-bound and out-bound calls. Customers who are replacing their traditional or obsolete PBX system can subscribe to Maxis Business Voice SIP when they purchase their new IP PBX system.
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We recommend that a Proof of Concept (PoC) to be conducted to demonstrate and verify that Maxis SIP trunk is able to work with your equipment. This will be to identify any potential technical issues during PoC before actual implementation.
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PoC will be conducted at the customer’s premise or at Maxis Lab test.
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Yes, if your existing business telephone number used is a Maxis number.No, if your existing business telephone number used is from another operator. A new Maxis Business Voice SIP Number will be provided to you.
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Yes, you can. An Analogue Telephone Adapter (ATA) is required to connect a traditional fax machine to the voice service on an IP Network.
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No, we have discontinued CLIR feature since 30 June 2023, as per SKMM direction in compliance with Numbering and Electronic Addressing Plan (NEAP)
CLIR stands for Caller Line Identification Restriction – where when an outgoing call is made, recipient will not see any telephone number displayed on the phone or “Private” will be shown.
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Once CLIR feature have been removed, you will no longer be billed for this service and the person being called will be able to see the telephone number.
