PIKOM AI Conference 2026: AI for Business Transformation

Artificial Intelligence is moving beyond automating tasks. The next opportunity lies in how organisations can use AI to empower people, improve decision-making and create greater business value.

At the PIKOM AI Conference 2026, Ng May Ching, Chief Information Officer at Maxis, and Fang Qing Lin, Director of Corporate & Mid-Market at Maxis Business, shared their perspectives on how enterprises can progress from AI experimentation to practical adoption.

Their keynote, “AI for Business Transformation: From Automation to Augmentation,” explores how businesses can build the right foundations for AI, rethink the role of technology in everyday work, and enable teams to achieve more with AI.

Moving from AI Adoption to AI-Driven Business Impact

The session explores key considerations for enterprises looking to scale AI adoption, including:

• From automation to augmentation: How AI can go beyond improving operational efficiency to support employees, enhance productivity and enable better decisions.
• Building the right AI foundation: Why infrastructure, partnerships and a strong technology ecosystem are essential for organisations to scale AI effectively.
• Applying AI with purpose: How businesses can identify meaningful use cases that deliver measurable outcomes while supporting responsible AI adoption.

Drawing from Maxis’ own AI journey, including the development and application of internal AI capabilities such as Dexter, the keynote shares practical perspectives on what it takes to bring AI from concept to everyday business use.

Insights for Businesses Building Their AI Future

As organisations continue to explore AI, the focus is shifting from simply adopting new technology to creating sustainable impact through smarter ways of working.

Watch the full keynote session from PIKOM AI Conference 2026 for insights on how organisations can move beyond automation and unlock the potential of AI-powered augmentation.