Always-On Connectivity Keeps More Than 1,000 Stores Trading
For a retail chain with more than 1,000 stores across Malaysia, staying connected is the difference between a sale made and a customer lost.
Every store relies on constant connectivity to run its point-of-sale systems. But fibre disruptions were a recurring problem across the network, and when a line went down, POS terminals couldn't connect to authorise transactions — directly affecting revenue.
The challenge came down to a few issues:
- Frequent fibre disruptions across a wide, nationwide footprint.
- Direct revenue impact, as POS systems couldn't process payments when connectivity dropped.
- No room for a single point of failure, with over 1,000 stores trading every day.
The chain needed connectivity that stayed up, even when fibre didn't.
HOW MAXIS BUSINESS HELPED
The operator worked with Maxis Business on a technology refresh that started with the network and opened the door to broader digitalisation.
High-speed, business-grade fibre delivering the consistent performance POS systems, inventory tools and back-office applications need at every site.
When fibre goes down, traffic switches to the Maxis mobile network without manual intervention. Stores stay online, transactions keep processing, and store teams rarely notice the difference.
One connectivity model rolled out consistently across more than 1,000 locations, giving the chain a repeatable standard for every new store it opens.
Fibre and mobile backup managed together, with one point of accountability instead of separate vendors and separate escalation paths.
DRIVING REAL BUSINESS OUTCOMES
- Always-on business connectivity for more than 1,000 stores nationwide , with failover in place at every site.
- Revenue protected during outages, as POS systems continue to authorise payments when fibre is disrupted.
- Uninterrupted trading, 24/7, across long operating hours and peak periods.
- Less time spent on disruptions, freeing store and IT teams to focus on customers and operations.
- A scalable blueprint for growth, applied consistently as the network of stores expands.
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