Cloud Resilience: A Leading Financial Institution’s Transformative Journey with Maxis Business

Cloud Resilience: A Leading Financial Institution’s Transformative Journey with Maxis Business

3 mins read 21 May 2026

A leading financial institution providing credit management and financial advisory services in Malaysia required a robust, secure, and highly available IT infrastructure to support critical operations and safeguard sensitive customer data.

Their infrastructure faced several challenges:

  • IT Sprawl: Unmanaged growth of hardware and software created a complex and vulnerable environment.
  • Monolithic Application Architecture: Core services ran from a single large application, lacking agility, hindering scaling, and presenting a single point of failure.
  • Overburdened IT Team: The internal team managed end-to-end infrastructure, limiting focus on strategic initiatives.
  • Public Internet Exposure: Cloud access via public networks increased susceptibility to cyberattacks.
  • Outdated Security Gaps: Security relied on signature-based detection and static rules, making them vulnerable to new and sophisticated threats.

These challenges necessitated a modern, resilient infrastructure to prevent future disruptions and ensure continuous service delivery.

HOW MAXIS BUSINESS HELPED

The institution partnered with Maxis Business for a comprehensive cloud migration, focusing on security, efficiency, and resilience:

Cloud Assessment & De-Risking

Cloud Assessment & De-Risking: Maxis conducted a thorough assessment, right-sizing and de-risking their IT environment for secure cloud adoption.

Re-architecting for Modernity

Re-architecting for Modernity: Infrastructure was modernised by migrating applications and databases to containerised environments and managed services, enhancing scalability and resilience.

Enhanced Security Posture & Well-Architected Review

Enhanced Security Posture & Well-Architected Review: A comprehensive security health evaluation and a Well-Architected Review, based on industry gold standards, ensured best practices for operations, security, and cost-efficiency.

Secure Cloud Connectivity

Secure Cloud Connectivity (Cloud Connect): Maxis implemented Cloud Connect, establishing private links that bypass the public internet, making their cloud resources invisible to direct external attacks.

Managed Support Services

Managed Support Services: SLA-based managed support services were provided to monitor and manage the new cloud environment, freeing the organisation’s internal IT team for strategic work.

Single Pane of Glass Management

Single Pane of Glass Management: A unified view of cloud status and resource spend across the entire cloud estate simplified management and cost control.

DRIVING REAL BUSINESS OUTCOMES

The partnership with Maxis Business yielded significant, measurable improvements:

  • Enhanced Security Compliance: CIS Security Posture Compliance dramatically improved from 65% to an impressive 87%.
  • Significant Cost Savings: A 30% cost reduction was achieved through right-sizing, removal of idle services, and automation.
  • Improved Operational Efficiency: 98% of incidents and service requests were resolved within agreed SLA commitments.
  • Superior Network Performance: Cloud Connect delivered 99.99% SLA uptime.
  • Ultra-Low Latency: Traffic latency to the cloud was reduced to less than 10ms.
  • Reduced Data Transfer Charges: A 35% reduction in data transfer charges was realised.

Discover how Maxis Business empowers businesses to achieve their digital transformation goals. Explore more success stories and see the impact we can make for your business.

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