MSM Malaysia Enhances Quality, Efficiency, and Cost Management with Maxis Business IoT

MSM Malaysia Holdings Berhad (MSM) is Malaysia's leading refined sugar producer, controlling 57% of the domestic market and producing 1.1 million tonnes annually. For a manufacturer of this scale, optimising factory operations is critical for maintaining product quality, efficiency, and cost-effectiveness.

The Challenge

MSM Johor faced significant legacy issues within its factory operations. These included delayed information, which impacted sugar quality due to process variability, and unpredictability stemming from frequent and costly machinery failures. Furthermore, siloed data from various production stages hindered comprehensive insights and real-time decision-making.

The Solution

Maxis Business deployed comprehensive IoT solutions tailored to MSM Johor's needs. These solutions focused on improving Overall Equipment Effectiveness (OEE) for higher productivity, implementing a Computerised Maintenance Management System (CMMS) for predictive equipment maintenance, and providing robust Cloud & Connectivity Solutions to enable real-time decision-making across their operations.

Key Outcomes

The Maxis Business IoT solutions delivered impressive results for MSM Malaysia:

Real-time Information:

  • +40% in Decision Making Speed
  • +13% in Overall Efficiency

Predictive Maintenance:

  • -20% in Unplanned Failures
  • -20% in Maintenance Costs

Converged Information:

  • -20% in Parameter Variations
  • +15% in Product Consistency

Discover how Maxis Business's cutting-edge IoT solutions and dedicated partnership helped MSM Malaysia achieve manufacturing excellence. Watch the video to hear directly from MSM Malaysia's CEO on their operational transformation, enhanced product quality, and reinforced market leadership.


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