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Terms & Conditions - Campaign for Switch to Maxis VoIP

Visit Switch to Maxis VoIP for more information.

The Switch to Maxis VoIP campaign is offered to businesses to help them accelerate their voice communication modernization to maximize productivity and efficiency in this hybrid workplace and achieve cost-effectiveness when switching from legacy analogue voice service such as ISDN PRI or Single lines to Voice over IP (VoIP) services.

Eligibility

  1. In order to be eligible for the Campaign Offer, you must be a new customer subscribing to Maxis Fixed Voice service.
  2. To enjoy the Campaign Offer, you must subscribe to Fixed connectivity or recontract your existing Fixed connectivity with Maxis.
  3. The Fixed connectivity service must be active throughout the duration of the Fixed Voice service sign up.
  4. Existing Maxis customers who have subscribed to the new Fixed Voice Services under the Switch to Maxis VoIP campaign where new Fixed Voice Services have been merged into an existing account will need to change their billing cycle to the 28th of the month. If any Charges commence on a date other than the 28th of the month, the Charges due for that calendar month shall be rated pro-rata for the following month.

The Fixed Voice Service :

  1. This Campaign is available for the following products and services (“Services”) offered by Maxis which will be reflected in the invoices:
    1. Business Voice SIP
    2. Business Voice Connect
    3. Managed UC (Microsoft Teams)
    4. Managed Voice

Charges

  1. You are responsible for payment of all Charges associated with the Services both during and after the Minimum Period of Service. Charges exclude applicable taxes.

Testimonial Commitment

  1. Maxis will be authorized by default to use the businesses' company logo for the purpose of publicizing in Maxis marketing materials (e.g. social media platform, product webpages, sales enablement materials [brochures, sales decks, etc.]) and to acquire testimonials from customers.
  2. Customer will be notified prior to logo or testimonial sharing on social media, and Maxis product webpages.

Minimum Period of Service(s) and Termination

  1. The Minimum Period of Service(s) under this Campaign Offer is 36 months in order to enjoy the 20% discount on the selected product rateplan.
  2. If you change your package or terminate the Service(s) before the expiry of the Minimum Period of Service or if Maxis terminates the Service(s) or Agreement or any part thereof due to breach by you, you shall in addition to paying the due payments in Clause 3 below, pay Maxis an early termination charge for every month or part thereof of the unexpired duration of the Agreement. You shall be furnished with a final statement of account which shall be due and payable by you to Maxis upon receipt. The early termination charges shall be calculated as follows:

    [Monthly service rental or charge per line]
    X
    [The remainder of unexpired duration of the Agreement]

  3. Upon termination of the Service(s) or part thereof or this Agreement for any reason whatsoever, you shall be liable to Maxis for:
    1. Service(s) that has recurring subscription that is still in contract. The monthly subscription fee for the whole month preceding the termination and if there are any other outstanding amount due to Maxis, to be settled in full;
    2. The monthly service rental or charge per line for the whole month preceding the termination will continue until return of Our Equipment or Our Equipment is collected by Maxis (as the case may be);
    3. Any early termination of the Service(s). You will have to settle any remaining unbilled amount due to Maxis for Service(s) subscribed in full; and
    4. Any call charges incurred by you until Maxis ceases providing the Service(s).
  4. You undertake and agree to indemnify and hold Maxis and its respective employees, directors, officers, suppliers, contractors and agents harmless from and against any and all claims, demands, actions, damages, loss, costs, charges, liabilities and expenses (including solicitor’s fees and costs) of every nature directly and indirectly, arising out of or in connection with this Agreement.
  5. Notwithstanding the above, Maxis reserves the right to reject the participation of any company in this Campaign at its sole and absolute discretion without assigning any reason whatsoever.

General

  1. The use of the Services is subject to the General Terms & Conditions (“GTC”), Service Specific Terms & Conditions (“SSTC”), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/FUP and https://business.maxis.com.my/terms-conditions/business.html.
  2. Capitalised terms herein have the same meaning as defined in the GTC.
  3. Any conflict or inconsistency between the terms and conditions herein, SSTC, the GTC and Summary Terms and Conditions (“STC”), shall be construed in the following order of precedence: (a) the terms and conditions herein, (b) SSTC; (c) GTC; and (d) STC.
  4. We reserve the rights without further notice, to revise these terms and conditions, SSTC, the GTC, and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Services at www.maxis.com.my/tnc, including changes to the Agreement. Your continued use of the Services (after the Effective Date of any revision/change to the terms and conditions of the Agreement, Services, and/or plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the use of the Services by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes.

Appendix

Campaign Offer /Product Voice Connect Managed Voice Voice SIP Managed UC (Microsoft Teams)
20% discount on monthly fee with 36 months contract

Applicable to Managed Voice Cloud (Maxis) plan only

Applicable to Teams Calling Plan only

Media Gateway loan for 1 year Not Applicable Not Applicable Not Applicable
3 months moratorium Not Applicable Applicable for Managed Voice Advance plan only Not Applicable Not Applicable
Easy Switch up to RM1k, with Free 300 E-SMS for 3 months

Applicable to Managed Voice Cloud (Maxis) plan only

Applicable to Teams Calling Plan only

Terms and Conditions

No Item Description
1

20% discount on monthly fee

  1. Only applicable to following plans on a 36 months contract term
    1. Voice Connect :
      1. Voice Connect Telephony
      2. Voice Connect Kit
    2. Voice SIP 5/10/30/60/250/600/1000 channels
    3. Managed UC (Microsoft Teams):
      1. Teams Calling
    4. • Managed Voice Cloud with Maxis DID
  2. 20% discount applies across the contract term.
  3. Do note that in order to enjoy the discount, customer is required to sign up with a Maxis Business Fibre, Dedicated Internet Access (DIA) or Maxis Usage-Based Internet (MUBI) connectivity.
  4. For Voice SIP, the 20% discount is only valid for sign up with Business Fibre 100Mpbs plan and above or on any DIA or MUBI connectivity.
2. Media Gateway loan
  1. Only applicable to customer on OLO’s PRI service that signs up Maxis Voice SIP plan (30 channels and 60 channels).
  2. Maximum 2 units of Media Gateway allowed per Business registration number (BRN)
  3. Media Gateway will be loaned to customer for free for maximum 1 year duration and Installation and related services are borne by Maxis.
  4. Media gateway is owned by Maxis.
  5. For no-return within the 1 year, customer will be charged a one-time fee at Maxis’ discretion. The one-time fee amount will be informed to customer upon the non-return and will vary based on the brand(s) used.
3. 3 months moratorium
  1. Valid for customer who signs up for Managed Voice Advance plan (on premises deployment). Optional add-on Value Added Service plan is not eligible for the moratorium offer.
  2. The monthly fee will be charged on Month 4 onwards until Month 27. During moratorium, any damage or loss will be borne by customer as per Managed Voice SSTC.
4. Easy Switch Offer
  1. Valid for customer who converts their Other Line Operator (OLO) fixed voice service to Maxis Fixed Voice and paid their OLO’s contract penalties. Only for customer who signs up Maxis Fixed Voice within Maxis on-net connectivity.
  2. Customer must submit proof of original Voice bill receipt that reflects the early termination charge payment and the current/last bill amount incurred within 90 days of implementation of Maxis Fixed Voice service.
  3. Regardless of the early termination penalty amount paid by customer, the Easy Switch rebate can be applied if customers are eligible.
  4. Customer is only eligible for 1 Easy Switch rebate per BRN (Business Registration Number) per product.
  5. The rebate is given across 10 months to their active Maxis Fixed Voice service. Customer must ensure their Fixed Voice Service is maintained within the same account and not perform any change of account during the 10 months, otherwise the remaining rebate will be forfeited.
Product Easy Switch Rebate Criteria
Voice Connect
Managed UC
Managed Voice Cloud

RM 300
Rebate RM 30 across 10 months

Minimum 10 users subscription is required
Voice SIP

5 and 10 channels: RM 300

Rebate RM 30 across 10 months

The higher Easy Switch rebate value will be given in the event customer has 2 Voice SIP subscription (example a 10 channels plan and a 60 channels plan, customer will be given the RM 1000 rebate)
Voice SIP 30, 60, 250, 600 and 1000 channels 30, 60, 250, 600 and 1000 channels : RM 1000
Rebate RM 100 across 10 months

Free E-SMS OneBiz Lite for 3 months

  1. E-SMS OneBiz Lite with Free 300 SMS Bundled is an optional sign-up for customers to reach out to their customers to inform on change of fixed business number.
  2. It is only valid for customer that is not an existing Maxis E-SMS customer and is taking up the Easy Switch program.
  3. It’s free for 3 months, and customer needs to submit termination request to avoid charge on Month 4 onwards. Additional SMS beyond 300 threshold will be charged as per current E-SMS rate.