Terms & Conditions

Maxis DIA Switch Campaign (“Campaign”) — Terms & Conditions (Applicable only for installation address at West Malaysia only)

Version 6th November 2026

    1. Campaign Eligibility: This campaign is open to existing business customers subscribed to Dedicated Internet Access (DIA) services from other Internet Service Providers (OLOs), subject to Maxis' eligibility and approval requirements. Customers may be required to provide documentary evidence of their existing DIA subscription, including invoices, service agreements, service schedules or such other supporting documents as may be requested by Maxis. Maxis reserves the right to reject any application where such information is incomplete, inaccurate, misleading or cannot be independently verified.
    2. Campaign Offer: Eligible customers may be offered higher bandwidth when switching to Standard Maxis DIA, without increasing their existing OLO DIA monthly recurring charge, subject to campaign eligibility and technical feasibility. For the avoidance of doubt, Maxis does not guarantee any specific bandwidth upgrade, pricing outcome, cost saving or commercial benefit under this Campaign. Any quotation, proposal or offer issued under this Campaign remains subject to execution of Maxis' applicable service agreement, registration form and/or related contractual documents.
    3. These Campaign Terms and Conditions shall be read together with the Maxis Dedicated Internet Access (DIA) Service Specific Terms and Conditions, available at https://www.business.maxis.com.my/en/terms-conditions/data-internet/dedicated-internet-access/.
    4. Maximum Bandwidth and Exclusions: The upgraded bandwidth will be determined based on the customer’s existing subscription charges, up to a maximum subscribed bandwidth of 1Gbps. Switching to Maxis DIA does not automatically entitle a customer to 1Gbps. Existing OLO DIA customers subscribed to 1Gbps or higher are excluded from the bandwidth upgrade offer. The actual bandwidth offered shall be determined solely by Maxis and may vary based on network availability, access technology, site conditions, technical feasibility and commercial considerations.
    5. Access Technology and Coverage Standard Maxis DIA will be delivered via:
      • Wired DIA: For customer sites within Maxis on-net fibre coverage.
      • Wireless DIA: For customer sites outside Maxis on-net fibre coverage, subject to wireless coverage and technical feasibility.
      Maxis reserves the right to determine the access technology used to provision the Service and customer preference for any specific access technology shall not be binding on Maxis.
      Bandwidths of up to 1Gbps may be offered via either Wired or Wireless DIA, subject to site qualification and service availability.
    6. Monthly Recurring Charges: The same-spend offer applies to the monthly recurring charge (MRC) of the existing OLO DIA service only. One-time charges, installation fees, equipment charges, taxes and optional add-on services are excluded from the comparison. The final Maxis DIA offer is subject to commercial assessment and confirmation by Maxis. Maxis reserves the right to determine the applicable MRC comparison methodology and may request supporting documentation from the customer for verification purposes.
    7. Optional Firewall: Add-on Firewall protection is available as an optional add-on at RM249 per month, subject to the applicable service scope and terms. This charge is additional to the Standard DIA monthly recurring charge.
    8. Contract and Minimum Subscription Period:  The Standard Maxis DIA service under this campaign is subject to a minimum subscription period of thirty-six (36) months and the applicable Maxis Enterprise DIA terms and conditions, including service-level commitments and other contractual requirements. Any early termination charges, service cancellation charges or other applicable charges shall be governed by the applicable Maxis service agreement, SSTC and related contractual documents.
    9. Additional Charges: Any applicable installation fees, equipment charges, taxes or other charges not covered by the campaign offer will be communicated to the customer before subscription. Such charges may include infrastructure charges, building management charges, wayleave charges, rooftop rental charges, local authority charges and any other charges required for service provisioning.
    10. Campaign Period: The campaign is valid from 6 Nov 2026 to 5 May 2027, both dates inclusive, unless otherwise extended or withdrawn by Maxis in accordance with the applicable terms. Submission of an enquiry, application, lead, quotation request or service request during the Campaign Period does not guarantee approval, eligibility or entitlement to any Campaign offer or benefit.
    11. General Conditions.: The campaign is subject to site feasibility, service availability and Maxis' approval. Maxis reserves the right, at its sole discretion to amend, suspend, withdraw, discontinue or vary the Campaign or any Campaign benefit at any time subject to applicable terms and requirements and/or law.
    12. Non-Combination with Other Promotions: Unless expressly approved by Maxis in writing, this Campaign cannot be combined with any other promotion, rebate, discount, incentive, credit, bundled offer or special pricing arrangement.
    13. Final Determination: In the event of any dispute relating to the Campaign, including eligibility, bandwidth entitlement, pricing comparison, service availability or technical feasibility, Maxis' determination shall be final and binding, save in the case of manifest error and subject to applicable law.
    14. Errors and Omissions: Maxis reserves the right to correct any clerical, typographical, system, administrative or pricing error in relation to the Campaign and to amend any affected quotation, offer or communication accordingly.
    15. Switching to Maxis Dedicated Internet Access (DIA) is subject to Maxis’ assessment and approval, and compliance with Maxis’ applicable processes and requirements.