Cloud POS Lite

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• Can merchants use their own POS hardware?

  Yes. You may use your existing android based mobile device as long as it meets the min specs of Android OS 8.0 and above.

• Do I need to find my own payment gateway provider?

  No, you don’t. Maxis Cloud POS Lite comes with an integrated payment gateway already. Simply ensure you submit the necessary forms and supporting documents, and you can simply add your bank account details in the backend web portal and start selling!

• Do I have to pay any upfront fee or yearly fee to setup my payment gateway?

  No, you don’t. There is no additional setup fee or yearly maintenance fee required. However, standard MDR rates per transaction apply.

• For customers using the integrated online payment gateway, when do the merchants get paid?

  Standard settlement is T+3 working days. You may refer to Alphypay’s portal at https://www.alphypay.com/login for details of all transactions and pending settlement amounts.

• What are the MDR rates for the integrated online payment gateway?

  • Credit card (visa/master) – 2.2%
  • Debit card (local) – 1.7%
  • FPX – RM 1 or 1.0% (whichever is higher)
  • Alipay – 2.0%
    
  • Boost – 1.6%
  • GrabPay – 1.5%
  • Maybank QR Pay – 1.2%
  • Touch n Go – 1.2%
  • Wechat Pay China – 2.0%

• Can retail businesses use Cloud POS Lite?

  While Cloud POS Lite is more suited for F&B businesses, retailers are welcome to use the solution as well. Do note that there are certain features that are more relevant to F&B merchants like dine-in QR, seasonal menus, modifiers etc.

• How long is the warranty on the device?

  The K9 smart terminal has a warranty of 1 year. Beyond which, customers will be liable for any repair costs if terminal is damaged.

• What does solution lifetime access mean?

  Just pay one upfront price, and that’s it! You can continue to use the software with no time limit, but the period of free updates may be limited to 2 years. Beyond that, the software can be used as it is, provided it remains installed and used on the same system with original configuration, device OS version and software compatibility.

• Can I use the integrated delivery partner option if I live outside Klang Valley?

  No. Delivery is dependent on the coverage area of our delivery partners and only covers Klang Valley for now. However, you may opt for delivery via your own fleet.

• What happens if I have an issue with delivery or payment?

  You may reach out to Xilnex support at support@xilnex.com. Or call 03 2712 3117 or 03 9213 1353..

• Can I cater for pre-orders with Maxis Cloud POS Lite?

  Yes, you can. You may configure for pre-orders up to 7 days in advance

• I would like to use this solution on 2 devices? Can I do so?

  1 Cloud POS Lite license is tied to a specific device. If you would like to use it on 2 devices, you will need to sign up for 2 licenses of Cloud POS Lite.

• What kind of leaning resources will Maxis provide?

  Each customer will receive access to our eLMS portal with the relevant modules to learn how to setup your POS.
  There will also be at least one online training conducted every month to guide you on your setup.

• Are both upfront plans contracted?

  For both upfront plans, customers cannot terminate in the first 12 months.

• Is there any additional sale commission fee for each transaction?

  No, you only need to pay a standard monthly fee per month for access to the solution. There is no additional commission fees for each online order. However, MDR rates will still apply.

• Will there be any additional charges for the upfront plan after the 12th month?

  There is no additional charges for the solution only plan. However, for the upfront bundle plan, there will be a rolling charge of RM30/mth after the 12th month.