International Roaming connects you to mobile providers that have an agreement with Maxis (Maxis roaming partners). You can make/receive calls, SMS and use mobile data in most countries.

• Activation & Access: No activation or access charges. Roaming stays active once enabled.
• Calls: Making and receiving calls are chargeable pay-per-use.
• SMS: Receiving SMS is FREE. Sending SMS is chargeable.
• Data Roaming: Various data roaming passes available. Click here for more details.
• Call Forwarding/Voicemail: Forwarded calls and voicemail are charged as received calls while roaming. Recommended to turn off before travelling.

Do ensure that International Roaming is activated for your Maxis Business Postpaid line, please check with your company's Person in Charge (PIC) and have them activate it via the Maxis Business Hub

Maxis provides a range of roaming data passes. The type of passes available differs by country. Refer to the Maxis roaming partners and available services list on the website here.

1. Ensure International Roaming service is active (verify on Maxis Business Hub via your Company's PIC)
2. Check service types and rates for destination country; subscribe to a data roaming pass in advance. Learn how to schedule your pass here.
3. Check device compatibility with destination network (e.g., Australia requires 4G/5G VoLTE devices)
   
   

Note: Some areas may have roaming limitations (e.g., border areas in Thailand; Jammu & Kashmir and Assam in India).

Flights: Only certain Maxis Business Data Roaming Passes cover in-flight connectivity. Keep Data Roaming OFF or enable Airplane Mode to avoid unexpected charges.

Cruises: Device may auto-connect to roaming partners in multiple countries (including background app updates), leading to unplanned charges. Keep Data Roaming OFF when not needed.

Passes: Check if all countries on your cruise/layover route are covered by your pass. Purchase additional 1-Day passes for uncovered countries.

Singapore has recently upgraded its 5G networks. This has affected 5G roaming availability for some operators, including us.

Yes, your roaming service will continue to work as usual. If 5G is unavailable, your phone will automatically connect to 4G/LTE where coverage is available.

This is due to recent network changes in Singapore affecting 5G roaming support. It is not related to your device.

No changes are required. Your current SIM, device, and roaming plan will continue to work as usual.

Use the plus sign (+) or international access code (00).

Dial: +<Country Code><Phone Number>, then press call.

Works in all countries where Roaming & IDD are active.

Use Roam 120 for savings when calling Malaysia from overseas.

Dial: *120*<country code><area code/mobile prefix><phone number>#

Note: Subject to local mobile network compatibility.

Before landing: Keep phone on Airplane Mode. Ensure Data Roaming is OFF if not using data immediately.

After landing: Turn off Airplane Mode. Your phone will connect to Maxis preferred roaming partner. You will receive a Welcome SMS with:

• Roaming services availability (voice, SMS, data)
• Roaming partner details
• 5G roaming availability (if applicable)
• Data roaming charges or available passes
• How to contact Maxis (*123#)

For calls & SMS only: Keep Data Roaming OFF.

For data: Turn ON Data Roaming in phone settings.

Possible reasons:

1. Data Roaming Setting: Ensure Data Roaming is turned ON in phone settings.
2. Roaming Partner Connection: Confirm phone is connected to the correct roaming partner (as in Welcome SMS).
3. Data Roaming Availability: Some countries (e.g., Myanmar) do not support data roaming. Some areas (e.g., parts of South Thailand) may have local restrictions.
4. Blocked Due to High Costs: Data roaming may be automatically blocked in some countries to prevent unexpectedly high charges.

• Choose the best data roaming pass in advance via Maxis website, app, or Maxis Business Hub (via your Company's PIC).
• If no pass is available for your destination, SWITCH OFF Data Roaming and use alternatives.
• Avoid unnecessary outgoing calls and SMS.
• Do not answer unimportant incoming calls (receiving calls while roaming is chargeable).
• SWITCH OFF Data Roaming during transitions (cruise, in-flight) to avoid pay-per-use charges.
• Note: Receiving SMS while roaming is FREE.

More tips: <click here>

Dial *123# from your mobile phone. This is free of charge.