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Towards a safe, efficient logistics industry

How ecommerce has flourished since the pandemic shows how much we have come to rely on digital transformation.

With ecommerce ramping up big time as online transactions began trading in higher volumes, the transportation and logistics industry have been driven to also upgrade and upscale their operations to keep up with demand, which showed a 23.1% year-on-year increase in 2020, charting RM801.2bil in the first nine months of that year (Department of Statistics Malaysia).

Tricky balancing act

Not only is there appetite for new technologies such as fleet management, robotic or AI functions, and omnichannel cusatomer relationship management, the transportation and logistics industry itself is eager to expand into B2B ecommerce.

As logistics businesses race to meet B2B ecommerce demands, however, they are vulnerable to increasing cyberattacks and require a secure cybersecurity system that can safeguard them from the latest threats, which include phishing to ransomware, backdoor attacks, bots, malwares and more.

Recognising the need for businesses to juggle between speed, operational costs and network security, Maxis Business has put together a team of globally-accredited and certified experts to provide end-to-end managed network services.

The 230-strong and growing Right Expertise team complements Maxis’ MEF 3.0 Certified Managed Network with Hybrid Network capabilities for secure, high-performance business connectivity.

Iron-clad security

In the event a company encounters a ransomware attack, the business may be at risk of not only losing its valuable data but also its customers information, which will invariably impact its reputation.

Maxis Business’ managed network services ensures security for businesses using a two-pronged approach.

The former includes capabilities to proactively evaluate the threat, assess the critical nature of the attack, test for security penetration, while providing proactive maintenance, service-level agreement (SLA) and more.

Preventive measures include 24/7 monitoring for 365 days in a year to detect and deter oncoming attacks.

And because 82% of security breaches involve a human element, according to Verizon’s 2022 Data Breach Investigations Report, prevention would also include providing training workshops for clients’ employees.

Trusted homegrown expertiseThese comprehensive capabilities earned the trust of leading integrated logistics provider Freight Mark Group.

Established in 1987, the group began operations in Malaysia and has maintained a standing as one of the top-tier companies in the industry through constant innovation.

Its group IT director Yau Kah Keng reached out to Maxis Business for support in managing the performance and security of its network infrastructure as Freight Mark expanded into B2C ecommerce channels.

“A good thing about engaging Maxis Business is that not only do I get protection from future attacks, I also have a one-stop solution provider that can give me expert advice on each different component in my company – from the ecommerce setup to connectivity and also the Internet of Things (IoT) used in automating our logistic processes,” he said.


After eight years of partnering with Maxis Business, Freight Mark remains confident of its network performance and security. Whether it’s strategic ICT advisory, managed network services, cybersecurity or managed cloud, Maxis Right Expertise is ready to support customers’ mission to deliver optimal business outcomes.

“Maxis has shown us a very impressive culture that is always providing the best experience to customers. Usually, service providers in the market will only resolve an issue after we have identified and talked to them. This may cause long hours in business disruption downtime. On the contrary, Maxis is always ahead in providing a solution to any problem. It proactively reaches out to us with solutions whenever they discover any potential issues. This has greatly helped us in reducing the business disruption downtime. I feel extremely relieved by Maxis’ services as the team always responds swiftly whenever there’s cyberattack or cyber threat.” - Yau Kah Keng, IT Director in Freight Mark Group

This article was originally published in The Star on 31 Oct 2022.

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