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Terms & Conditions

Service Specific Terms & Conditions (“SSTC”) – [EXCLUSIVE MAXIS APP GIVEAWAY FOR BUSINESS POSTPAID USERS (MMB) CAMPAIGN]

    1. Campaign: Exclusive Maxis App Giveaway for Business Postpaid Users (MBB) Campaign
    2. Service: Maxis Business Postpaid
    3. You or Your: Business Customer who subscribed any of the Service
    4. Eligible Participants: Your employees, contract staff, representative, directors, shareholders or any other persons that you authorised to use the lines under the Services subscribed by you and eligible to participate in the Campaign as prescribed in Clause 13 of this SSTC.
    5. Campaign Period: from 1st April 2025 until 30th September 2025 (both dates inclusive).
    6. The Campaign and use of the Service(s) is subject to the General Terms & Conditions (“GTC”), this Service Specific Terms & Conditions (“SSTC”), Summary Terms and Conditions (“STC”), Maxis Fair Usage Policy, and any other applicable terms and conditions, all available at https://www.business.maxis.com.my/en/terms-conditions/business/.
    7. Further, the use of the Services is subject to the Service Specific Terms & Conditions of the Services subscribed by you which are available at https://business.maxis.com.my/terms-conditions/business/ (“SSTC Maxis Business Postpaid”).
    8. Capitalised terms herein have the same meaning as defined in the GTC.
    9. For clarity, any conflict or inconsistency between:
      1. this SSTC, the GTC and the STC, shall be construed in the following order of precedence: (i) this SSTC; (ii) GTC; and (iii) STC;
      2. this SSTC and the SSTC Maxis Business Postpaid, this SSTC shall take precedence.
    10. By participation of the Eligible Participants in the Campaign, you declare that you have read, understood and agree to Maxis Group Privacy Notice (“MGPN”) at https://www.maxis.com.my/en/privacy-notice/, and consent to the processing of the personal data shared by you including sensitive personal data in accordance with MGPN, and where applicable, confirm that you have procured the consent of your employees, representativesand/or signatories, including the Eligible Participants for Maxis to process their personal data in accordance with MGPN.
    11. Failure to comply with applicable terms and conditions shall result in disqualification from the Campaign.
    12. We reserve the rights without liability, to vary, add to, remove or otherwise amend this SSTC, the manner in which the Campaign is conducted and/or discontinue interrupt, bar, suspend, restrict and/or terminate the Campaign (whether in whole or in part) at any time as we deem fit whether with or without prior notice to you and will not be liable to you and/or any third party for any loss (including loss of revenue), loss of services or connectivity or inconvenience as a result thereof. Where no prior notice is provided, Maxis will to the extent commercially reasonably practicable provide you with prior notice of such changes in any form as Maxis deems reasonable and appropriate. The prevailing terms and conditions of this SSTC and the Campaign will be updated on our official website from time to time, whereby the updated terms and conditions will apply and supersede all previous versions. Your continued use of the Service(s) and Eligible Participants participate in the Campaign after any changes to the terms and conditions of this SSTC and the Campaign is effective will constitute unconditional acceptance by you of such variations, additions or amendments and you will be bound by the same.
    1. The Campaign is open to all Eligible Participants which fulfil the following requirements:
      1. who use active mobile lines of the Services subscribed by you; 
      2. must reach the age of at least 18 years old;
      3. must use the mobile number registered under the Services that you subscribed with Maxis and maintain an active account during the Campaign Period.
      4. must download the Maxis App and logged onto Maxis App for first time after 1 April 2025.
    2. The account of the mobile lines of the Services must not be suspended or terminated for any reason whatsoever during the Campaign Period until the selection of Winners.
    3. The following group of persons or scenarios shall not be eligible to participate in the Campaign: -
      1. the same mobile line has already been used by another user to log onto Maxis App; 
      2. permanent or contract or temporary employees of Maxis (including its associated or related companies) and theirimmediate family members (children, parents, brothers and sisters, including spouses); or
      3. representatives, dealers, employees and/or agents of Maxis and their immediate family members (children, parents, brothers and sisters, including spouses); 
      4. Maxis’ service providers/vendors/partners involve in the Campaign activities, including for content, advertising, promotion and prizes of the Campaign and their immediate family members (children, parents, brothers and sisters, including spouses); or 
      5. any person who has committed or suspected of committing any misconduct, fraudulent or wrongful acts in relation to his/her Maxis/ Hotlink account.
    1. During the Campaign Period, the Eligible Participants are required to:
      1. download the Maxis App and login using active mobile line of the Services; and
      2. purchase a Roaming Pass (with a minimum value of RM38 (exclusive of Service Tax)) or an Internet Pass (with a minimum value of RM6 (exclusive of Service Tax)) (both referred to as “Pass”) through the Maxis App.
    2. Each purchase of the Pass by the Eligible Participants is counted as one (1) qualifying entry to stand a chance to win prizes under this Campaign.
    3. Any purchase of the Pass by the Eligible Participants after 30th September 2025 will automatically be disqualified to participate in the Campaign.
    4. The Eligible Participants are individually responsible to make payment for the Pass that they wish to purchase.
    5. The Eligible Participants must make the full payment for the Pass that they wish to purchase and complete the transaction to purchase the Pass in Maxis App before the purchase is counted as one (1) qualifying entry.
    1. You are eligible for the following prizes under the Campaign(“Prizes”):
    Campaign Prizes Total Number of Campaign Winners
    RM200 Grab voucher 300
    1. The winners of the Prizes ("Winners") will be selected based on thefollowing terms and conditions, and mechanics: -
      1. All entries from the Eligible Participants will stand a chance to win one (1) Prize. Each Eligible Participant is only entitled to one (1) Prize for each mobile line under the Services.
      2. Maxis will notify the Winners via WhatsApp platform. Maxis will send an instant message from our verified WhatsApp – Maxis Business Solution number of +60 12-778 1188 to the mobile lines of the Services that the Winners used to login the Maxis App and participate in the campaign.
      3. The Winners must respond to the instant message through WhatsApp from Maxis within seven (7) days from the date of issuance of our instant message to the Winner to confirm their preferred contact details for the Grab voucher Gift Code to be sent to. If the Winners do not provide their response within the prescribed time, Maxis reserves the right to select a new Winner.
      4. Winners will be randomly selected from all qualifying entries received by Maxis through a computer process that produces a verifiably random result from those valid entries received each month during the Campaign Period.
    1. Each Eligible Participant is entitled to receive only ONE (1) Prize throughout the Campaign Period.
    2. You acknowledge and agree that the Prize will be granted to the Winners which are the Eligible Participants and you further agree to waive any right to claim for the Prize as a Business Customer. Maxis excludes any liability arising from participation by the Eligible Participants which are not authorised by you.
    3. Maxis reserves the right to forfeit the Prize if our attempt to deliver the Prize fails for any reason whatsoever. Maxis shall not be responsible or liable in anyway whatsoever in the event the Prize is not redeemed by the Winner.
    4. Maxis’ decision on the selection of Winner and/or the Prizes shall be final and conclusive, and Maxis shall entertain no correspondence, complaint, or appeal at any time during or after the Campaign Period. The Winner is not allowed to choose the variation or type of Prizes.
    5. The Prizes set out above shall be used/taken entirely at the risk of the Winner at all times and Maxis excludes all warranties and liabilities in connection with the prize to the fullest extent permitted by law. The Prizes are non-transferable, non-assignable and non-exchangeable for cash or any other item.
    6. The Winners shall be responsible for any additional costs, duties, taxes and/or other incidental expenses, which may be incurred as a result of and/or related to the Winner’s acceptance or use of the Prizes.
    7. Acceptance of the Prizes by the Winners constitute a release and discharge of Maxis and/or its related companies, by or from any and all liability, claims, demands, actions and/or damages which you or the Winners may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to-
      1. the Campaign;
      2. personal injury and/or property damage, theft or loss suffered by the winner as a result of the use, employment and/or acceptance of the Prizes or participation/presence in the Campaign; or
      3. any tax liabilities in relation to the Campaign, Prizes and/or use or enjoyment of the same.
    8. Maxis reserves the right at its sole discretion at any time to: -
      1. change any aspect of the Campaign (including the Prizes and discontinuing the Campaign) without prior notice; and
      2. cancel, suspend, modify or delay the Campaign or tabulation of votes in the event of unforeseen circumstances beyond its reasonable control. 
    9. Maxis is not an agent, subsidiary or affiliate of Grab and make no representations or warranties and disclaims and excludes all warranties relating to or in connection with the Campaign and the Prizes including warranties of merchantability, fitness for a particular purposes, security and accuracy and shall not be liable for any loss and damages suffered from the use of the Prizes.
    10. In no event shall Maxis, its related and affiliated corporations, sponsors, agencies and representatives be liable to you or to anyone else for any loss or injury or any indirect, special, exemplary, consequential damages, or any damages whatsoever, whether in contract, negligence or in tort, arising out of or in connection the Campaign, the Prizes and the Eligible Participants’ participation in the Campaign including (without limitation) any cancellation or postponement of the Prizes.
    11. Maxis shall not be liable to the Eligible Participants or to you or to any other party for any loss or damage of whatsoever nature suffered by an Eligible Participant or you or such other party as a result of participation or non-participation in the Campaign or as a result of any act or omission on Maxis’ part.
    12. Maxis shall not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of our telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the Internet.
    13. Maxis reserves the right, in its sole discretion, to disqualify any participant that is found or suspected of tampering with the Campaign submission process, the operation of this Campaign or to be in violation of these terms and conditions. Maxis reserves the right to disqualify any Eligible Participants and/or to forfeit any Prize and/or reward from any Eligible Participants it believes has undertaken fraudulent practice and/or activities or other activities harmful to this Campaign or theCampaign submission process. Fraudulent activities are deemed to include but not be limited to the following-
      1. any act of deceit and/or deception and/or cheating; 
      2. submission of answers and/or entries and/or responses by any person other than the natural person who is the named Maxis subscriber participating in the Campaign; and/or
      3. submission of answers and/or entries and/or responses wholly or partially by way of and/or generated by way of any electrical device, computer, pre-programmed modem or by any other method or device which contravenes the submission of answers and/or entries and/or responses as stipulated in Clause 34(b) herein above.