Schedule Roaming

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• Can you tell me more about the “Schedule Roaming Pass” feature?

  "Schedule Roaming Pass" is a new feature to schedule the activation of a roaming pass on a preferred date. The pass will be activated at 12:00 AM (Malaysia time) on the selected date. This feature is available on Maxis Business Hub and can be assisted by your company's PIC. 

• Which roaming passes can I schedule for activation?

  You may schedule activation for the following data roaming passes:

  • 7-Day Business Unlimited Data pass at RM49
  • 30-Day Business Unlimited Data pass at RM99
  • Monthly World Business Unlimited Data pass

  These passes are available for customers on Maxis Business Postpaid and Maxis ONE Business.

• How do I schedule a roaming pass?

  You may request your company's PIC to schedule for you on Maxis Business Hub.

• What are the steps for company's PIC to schedule a pass on Maxis Business Hub?

  • Step 1: Log in to Maxis Business Hub, search for the service number that requires a pass to be scheduled.
    Click here to log in
  • Step 2: Select "Accounts", then "Accounts & Bills", and choose "Buy Add-On Passes".
  • Step 3: Choose the destination country and the available data roaming passes will be displayed.
  • Step 4: Select the desired pass based on the destination and duration of stay.
  • Step 5: Choose the desired date to schedule the pass.
  • Step 6: Check and confirm the pass summary information, i.e activation date and time, and the expiry date and time.

  
  Please note that scheduling is not allowed if the line or Maxis account is barred or in suspension status.

• Am I required to schedule the activation of 1-Day Business Unlimited Data pass?

  Not at all! Just turn on your data roaming in your device settings during your stay, and the 1-Day Business Unlimited Data pass will activate automatically when data usage is detected and reaches a pre-set limit.

• Is there a time frame for me to schedule a roaming pass?

  You may get assistance from your company's PIC to schedule any eligible roaming pass as early as 14 days before and as late as 6 hours prior to 12:00 AM (Malaysia time) on the required pass activation date through Maxis Business Hub. 

  If you're unable to schedule within the specified time frame, don't worry. For immediate data pass usage, you may request your company's PIC to purchase on your behalf or use the Maxis app for self-payment and activate your desired pass.

• Will I be charged for data roaming at the point of scheduling the pass?

  You will not be charged for the pass at the point of scheduling. You will only be charged after the successful activation of the pass. 

• Do I get any notifications after the company's PIC has successfully scheduled a pass for me?

  Yes, you will receive a set of SMS notifications.

  Upon successful scheduling, you will receive an SMS to inform you that the selected roaming pass will be activated on [Date & Time] and Expiry [Date & Time]. 

  You will receive a reminder on pass activation 24 hours before the scheduled pass activation time. 

  You will also be notified via SMS upon successful or failed pass activation.

• How do I check my scheduled roaming pass?

  All succesfully scheduled passes can be viewed by the company's PIC on Maxis Business Hub.

• Can I schedule more than one long validity roaming pass activation?

  Yes, you can schedule more than one long validity roaming pass activation.
  
  You may schedule different passes to be activated on the same day too. For example, if you have scheduled a 7-Day Business Unlimited Data pass, and try to schedule a 30-Day Business Unlimited Data pass to be activated on the same day, you will be allowed to do so and both passes will be activated.

• What will happen if I scheduled a 7-Day Unlimited Data pass but upon landing at the destination, the 1-Day Business Unlimited Data pass of RM38 is automatically activated instead?

  The RM38 charge will be waived if the 1-Day Business Unlimited Data pass is automatically activated on same date as the scheduled roaming pass activation.

• How do I make changes to a scheduled roaming pass?

  For any changes to the type of pass or activation date, please get assistance from your company's PIC to change your scheduled pass on Maxis Business Hub and schedule a new activation once your cancellation is confirmed.
  
  Here are the steps for the company's PIC to refer to make changes to the scheduled pass:

  • Step 1: Log in to Maxis Business Hub, select "Accounts & Bills"
  • Step 2: Select "Service", then "Active Add-On Passes", and "Passes Pending For Activation".
  • Step 3: Click the "Remove" button to cancel. Once the cancellation is successful, the company's PIC may proceed to schedule a new pass.

• What if the activation of my scheduled pass fails or is not activated on the requested date?

  You may request your company's PIC to purchase on your behalf or use the Maxis app for self-payment and activation of your desired pass for immediate use.
  
  For successful activation of your schedule pass, please ensure your line/account is current, not barred, or in suspended status.

• How will the company's PIC be notified if the scheduled pass activation fails?

  SMS will be sent to the user's mobile number to notify them of the failure of pass activation.

  At the same time, the company's PIC can verify the pass activation status via Maxis Business Hub using the following steps.

  • Step 1: Log in to Maxis Business Hub, select "Accounts & Bills".
  • Step 2: Select "Service", then "Active Add-On Passes".

• What if I cancel my scheduled pass later?

  You may cancel your scheduled pass no less than 2 hours or before 10:00 PM of the scheduled pass activation.

• Who can perform cancellation?

  For cancellation, please get assistance from your company's PIC to remove the pass on Maxis Business Hub.

• What are the steps for company's PIC to cancel the scheduled pass?

  Here are the steps for company's PIC to refer for cancellation:

  • Step 1: Log in to Maxis Business Hub, select "Accounts & Bills", then "Service Management".
  • Step 2: Select "Service", "Active Add-On Passes", and "Manage Your Auto-Renewal Passes".
  • Step 3: Click the "Remove" button to cancel.
     

  Please note that any cancellation of scheduled passes should be done no less than 2 hours or by 10:00 PM before the Roaming pass at 6:00 AM (Malaysia time) on the activation date. Additionally, there may be scheduled system maintenance downtime between 2 AM to 7 AM from time to time.