Schedule Roaming

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• Can you tell me more about the “Schedule Roaming Pass” feature?

  "Schedule Roaming Pass" is a new feature to schedule the activation of a roaming pass on your preferred date and time. This feature is available on the Maxis App, Maxis Business Hub, and can be assisted by your company's PIC.

• Which roaming passes can I schedule for activation?

  You may schedule activation for the following data roaming passes:

  • 7-Day Business Unlimited Data pass at RM49
  • 30-Day Business Unlimited Data pass at RM99
  • Monthly Business World Unlimited Data pass at RM99 monthly

  These passes are available for customers on Maxis Business Postpaid and Maxis ONE Business.

• Is there a time frame for me to schedule a roaming pass?

  You can schedule any of the eligible roaming passes as early as 14 days and as late as 6 hours prior or before 12am (Malaysia time) of the required pass activation date on the Maxis Business Hub or Maxis app.

  Do not worry if you could not schedule your roaming pass within the time specified above. For immediate data pass usage, you may request your company's PIC to purchase it on your behalf or go into the Maxis app to make self-payment and activate your desired pass.

• How do I schedule a roaming pass?

  There are two ways to schedule a roaming pass:

  1. Via the Maxis app – you may schedule it yourself if your PIC has authorised Charge-to-Bill access for your line; or
  2. Via the Maxis Business Hub – request your company’s PIC to schedule the pass on your behalf.

• What are the steps for me to schedule pass on Maxis app?

  If you have the Charge-to-Bill feature enabled, you can schedule a roaming pass on the Maxis app. Go to the Roaming tab on your Home screen, select your preferred pass, tap Activate Later, and choose your desired activation date.

• What are the steps for company's PIC to schedule a pass on Maxis Business Hub?

  • Step 1: Log in to Maxis Business Hub, search for the service number that requires a pass to be scheduled. Click here to log in
  • Step 2: Select "Accounts", then "Accounts & Bills", and choose "Buy Add-On Passes".
  • Step 3: Choose the destination country and the available data roaming passes will be displayed.
  • Step 4: Select the desired pass based on the destination and duration of stay.
  • Step 5: Choose the desired date to schedule the pass.
  • Step 6: Check and confirm the pass summary information, i.e activation date and time, and the expiry date and time.
    
    Please note that scheduling is not allowed if the line or Maxis account is barred or in suspension status.

• Am I required to schedule the activation of 1-Day Business Unlimited Data pass?

  Not at all! Just turn on your data roaming in your device settings during your stay, and the 1-Day Business Unlimited Data pass will activate automatically when data usage is detected and reaches a pre-set limit.

• Will I be charged for data roaming at the point of scheduling the pass?

  You will not be charged for the pass at the point of scheduling. You will only be charged after the successful activation of the pass.

• Do I get any notifications after the company's PIC has successfully scheduled a pass for me?

  Yes, you will receive a set of SMS notifications.

  Upon successful scheduling, you will receive an SMS to inform you that the selected roaming pass will be activated on [Date & Time] and Expiry [Date & Time].

  You will receive a reminder on pass activation 24 hours before the scheduled pass activation time.

  You will also be notified via SMS upon successful or failed pass activation.

• How do I check my scheduled roaming pass?

  All successfully scheduled passes can be viewed either on the Maxis app or by your company’s PIC via the Maxis Business Hub.

• Can I schedule more than one long validity roaming pass activation?

  Yes, you can schedule more than one long validity roaming pass activation.

  You may schedule different passes to be activated on the same day too. For example, if you have scheduled a 7-Day Business Unlimited Data pass, and try to schedule a 30-Day Business Unlimited Data pass to be activated on the same day, you will be allowed to do so and both passes will be activated.

• What will happen if I scheduled a 7-Day Unlimited Data pass but upon landing at the destination, the 1-Day Business Unlimited Data pass of RM38 is automatically activated instead?

  The RM38 charge will be waived if the 1-Day Business Unlimited Data pass is automatically activated on same date as the scheduled roaming pass activation.

• How do I make changes to a scheduled roaming pass?

  On the Maxis app, you can only cancel a scheduled roaming pass. To do so, select the pre-purchased roaming pass and tap “Cancel Pass.”

  If you wish to change the pass type or activation date, please contact your company’s PIC. The PIC will need to cancel the existing scheduled pass on the Maxis Business Hub and schedule a new activation after the cancellation is confirmed.

  Here are the steps for the company's PIC to refer to make changes to the scheduled pass:

  • Step 1: Log in to Maxis Business Hub, select "Accounts & Bills"
  • Step 2: Select "Service", then "Active Add-On Passes", and "Passes Pending For Activation".
  • Step 3: Click the "Remove" button to cancel. Once the cancellation is successful, the company's PIC may proceed to schedule a new pass.

• What if the activation of my scheduled pass fails or is not activated on the requested date?

  You may activate a roaming pass immediately through the Maxis app, or request your company’s PIC to purchase and activate the desired pass on your behalf.

  For successful activation of your scheduled pass, please ensure that your line or account is active, and not barred or suspended.

• How will the company's PIC be notified if the scheduled pass activation fails?

  An SMS will be sent to your mobile number to notify them of the failure of pass activation.

  At the same time, the company's PIC can verify the pass activation status via Maxis Business Hub using the following steps.

  • Step 1: Log in to Maxis Business Hub, select "Accounts & Bills".
  • Step 2: Select "Service", then "Active Add-On Passes".

• What if I cancel my scheduled pass later?

  You may cancel your scheduled pass no less than 2 hours or before 10:00 PM of the scheduled pass activation.

• Who can perform cancellation?

  You can cancel a pre-purchased roaming pass through the Maxis app.

  Alternatively, you may request assistance from your company’s PIC to remove the pass via the Maxis Business Hub.

• What are the steps for company's PIC to cancel the scheduled pass on the Maxis Business Hub?

  Here are the steps for company's PIC to refer for cancellation:

  • Step 1: Log in to Maxis Business Hub, select "Accounts & Bills", then "Service Management".
  • Step 2: Select "Service", "Active Add-On Passes", and "Manage Your Auto-Renewal Passes".
  • Step 3: Click the "Remove" button to cancel.

  
  Please note that any cancellation of scheduled passes should be done no less than 2 hours or by 10:00 PM before the Roaming pass at 6:00 AM (Malaysia time) on the activation date. Additionally, there may be scheduled system maintenance downtime between 2 AM to 7 AM from time to time.