Schedule Roaming

EXPAND ALL COLLAPSE ALL

• Can you tell me more about the “Schedule Roaming Pass” feature?

  "Schedule Roaming Pass" is a feature to schedule the activation of a roaming pass on a preferred date. The pass will be activated on the selected date and time. This feature is available for self-serve on Maxis app and with the assistance of your company PIC on Maxis Business Hub. 

• Which are the roaming passes can I schedule for activation?

  You may schedule activation the following data roaming passes:

  • 3 Days ASEAN Data pass at RM39
  • 7 Days ASEAN Data pass at RM49
  • 7 Days APAC Data pass at RM69
  • 15 Days Multi Country Data pass at RM99
  • 30 Days Multi Country Data pass at RM129
  • Monthly Business World Unlimited Data pass at RM99, auto-renews every month

• Is there a time frame for me to schedule a roaming pass?

  You can schedule any of the eligible roaming passes as early as 14 days and as late as 6 hours prior or before 12am (Malaysia time) of the required pass activation date on Maxis Business Hub or Maxis app. 

  Do not worry if you could not schedule one within the time specified above. For an immediate data pass usage, you may request your company's PIC to purhase on behalf or go into Maxis app for self-pay and activate your desired pass.

• How do I schedule a roaming pass?

  There are two ways to schedule a roaming pass:

  1. Via the Maxis app – you may schedule it yourself if your PIC has authorised Charge-to-Bill access for your line; or
  2. Via the Maxis Business Hub – request your company’s PIC to schedule the pass on your behalf.

• What are the steps for me to schedule pass on Maxis app?

  If you have the Charge-to-Bill feature enabled, you can schedule a roaming pass on the Maxis app. Go to the Roaming tab on your Home screen, select your preferred pass, tap Activate Later, and choose your desired activation date.

• What are the steps for company's PIC to schedule pass on Maxis Business Hub?

  • Step 1: Login to Maxis Business Hub, search for the service no. that requires for a pass to be scheduled.
    Click here to login: https://businesshub.maxis.com.my
  • Step 2: Select "Accounts", "Accounts & Bills" and select "Buy Add-On Passes".
  • Step 3: Select the destination country and the available data roaming passes will prevail.
  • Step 4: Select the desired pass based on the destination and duration of stay.
  • Step 5: Select the desired date to schedule for the pass.
  • Step 6: Check and confirm if the pass summary information i.e activated date and time and the expiry date time are correct. 
    
    Please note that, scheduling is not allowed if the line/ or Maxis account is barred or on suspension status.

• Am I required to schedule the activation of 1 Day Data pass or 1 Day DataRoam pass?

  Not at all! Just turn on your data roaming in your device settings during your stay and the 1 Day Data Roam pass or 1 Day Data Roam pass will activate automatically when data usage is detected and reach a pre-set limit.

• Will I be charged for data roaming at the point of scheduling the pass?

  You will not be charged for the pass at the point of scheduling. You will only be charged after the successful activation of the pass. 

• Do I get any notifications after the company's PIC has successfully scheduled a pass for me?

  Yes, you will receive a set of SMS notifcations sent to you.

  Upon successful schedule, you will receive a SMS to inform that the selected roaming pass will be activated on [Date & Time] & Expiry [Date & Time]. 

  You will receive a reminder on pass activation, 24 hours before the scheduled pass activation time. 

  You will also be notified via SMS upon successful / failure of scheduled pass activation.

• How do I check my roaming pass in schedule?

  All successfully scheduled passes can be viewed either on the Maxis app or by your company’s PIC via Maxis Business Hub.

• Can I schedule more than one long validity roaming pass activation?

  Yes, you can schedule more than one long validity roaming pass activation. 

  You may schedule different passes to be activated at the same day too. For example, if you have scheduled a 3 Days ASEAN Data pass, and try to schedule a 15 Days Multi Country Data pass to be activated on the same day, you will be allowed to do so and both passes will be activated.

• What will happen if I scheduled a 7 Days ASEAN Data pass but when I landed to the destination, the 1 Day Data pass at RM38 is automatically activated?

  The RM38 will be waived if the 1 Day Data pass is automatically activated on same date as the activation of the scheduled Roaming pass.

• How do I make changes to a scheduled roaming pass?

  On the Maxis app, you can only cancel a scheduled roaming pass.

  To do so, select the pre-purchased roaming pass and tap “Cancel Pass.”

  If you wish to change the pass type or activation date, please contact your company’s PIC. The PIC will need to cancel the existing scheduled pass on Maxis Business Hub and schedule a new activation after the cancellation is confirmed.

   

  Here are the steps for company's PIC to refer to make changes to the scheduled pass:

  Step 1: Login to Maxis Business Hub, select "Accounts & Bills".

  Step 2: Select "Service", "Active Add-On Passes" and "Passes Pending For Activation".

  Step 3: Click the "Remove" button to cancel. Company's PIC may proceed to schedule a new pass upon successful cancellation of the previously scheduled pass.

• What if the activation of my scheduled pass failed or was not activated on the requested date?

  You may activate a roaming pass immediately through the Maxis app, or request your company’s PIC to purchase and activate the desired pass on your behalf.

  For successful activation of your scheduled pass, please ensure that your line or account is active, and not barred or suspended.

• How will the company's PIC know if the activation of scheduled pass failed?

  SMS will be sent to the your mobile number notifying on the failure of pass activation. 

  At the same time, company's PIC will be able to verify via Maxis Business Hub if the pass has been activated. 

  • Step 1: Login to Maxis Business Hub, select "Accounts & Bills".
  • Step 2: Select "Service", "Active Add-On Passes".

• What if I cancel my scheduled pass later?

  You can cancel your scheduled pass in not less than 2 hours or before 10pm (Malaysia time) of the scheduled pass activation time at 12am (Malaysia time).

• Who can perform cancellation?

  You can cancel a pre-purchased roaming pass through the Maxis app.

  Alternatively, you may request assistance from your company’s PIC to remove the pass via Maxis Business Hub.

• What are the steps for company's PIC to cancel the scheduled pass on Maxis Business Hub?

  Here are the steps for company's PIC to refer for cancellation:

  • Step 1: Login to Maxis Business Hub, select "Accounts & Bills", "Passes Pending for Activation"
  • Step 2: Find the pass and click the "Remove" button to cancel.

  
  Please note that any cancellation of scheduled passes should be done in not less than 2 hours or 10:00pm before the Roaming pass at 12:00am (Msia time) on the activation date; and from time to time there may be scheduled system maintenance downtime between 2am to 7am.