DataRoam Pass

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• What is a 1-Day DataRoam Pass?

  The 1-Day DataRoam Pass is a roaming pass for Internet browsing whilst travelling abroad. It is a daily pass at RM38/day. The pass is available for both Mobile & Wireless Broadband plans.

• How do I subscribe to a 1-Day DataRoam Pass?

  You can automatically enjoy the data pass upon data usage at RM38 on our preferred operator. Be sure to roam on our preferred operator to enjoy this feature. Alternatively, you may subscribe to the pass via:

  Maxis Business Hub via company's PIC; or

  Maxis app, go to More > Roaming Rates; or

  Easy Menu, dial *100# > 'International Roaming' > 'Country' and select 'Buy 1d Data Pass.

• Will I be informed on the subscription?

  We will inform you via SMS when your pass has been successfully activated, for both manual and auto subscriptions. Alternatively, you can check via check status through *100#.

• What does the 1-Day DataRoam Pass offer?

  The pass offers data browsing when a subscriber is travelling abroad. The pass enables data browsing for 24 hours following visiting countries capital city time each day. Just like domestic passes, Fair Usage Policy 'FUP' applies during roaming i.e. Upon exhaustion of the respective pass fair usage quota, you will experience a reduced Internet speed at 1Mbps.

• In which countries are the 1-Day DataRoam Pass available?

  You can check by clicking here.

• How much does the pass cost & what is the validity?

  The 1-Day DataRoam Pass is RM38 per day. The pass is valid for 24 hours according to the destination country's capital city time e.g. If you are in Australia, the pass expires at 12 midnight Canberra time.

• If I’ve reached my daily Fair Usage Quota, can I still do data roaming without any additional charges?

  Yes. You can still continue to browse at a reduced speed of 1Mbps without further charges after you have reached the fair usage quota until the expiry of the pass.

• Can I restore my Internet speed upon reaching the daily fair usage quota?

  Yes. You can restore your Internet usage speed by buying a new 1-Day DataRoam Pass @ RM38/day. To subscribe dial *100# > International Roaming > Country > Buy 1d Data Pass.

• Can I unsubscribe from the 1-Day DataRoam Pass?

  No. The pass will expire automatically once the pass time duration has reached.

• How many DataRoam Pass can I buy at one time?

  There is no limit to the number of passes you can buy in a day; the passes are stackable i.e. you can buy as many even before the fair usage quota expires. However, please note that the pass is only valid for one day and expires in 24 hours according to the destination country's capital city time.

• How much do I have to pay if my usage exceeds the Fair Usage?

  If you have exhausted your fair usage quota and still continue browsing, your internet browsing speed will be reduced till the pass expiry but these usages will NOT incur extra charges.

• How do I keep track on my pass usage & expiry?

  A quota expiry SMS notification will be sent to you once your quota expires and usage will be throttled at a reduced speed; along with this, Maxis will also send an SMS notification upon pass expiry. Alternatively, you can check both the pass validity & usage in the Maxis app, or via Easy Menu by dialing *100# > International Roaming > Check Status.

• I have purchased DataRoam Pass in South Africa. Can I use the same pass in Gabon on the same day?

  All DataRoam passes including the Add-Ons & Top Up are country specific E.g. South Africa passes cannot be used in Gabon or other countries.

  If you are travelling to multiple countries in a day, you will need to activate either a DataRoam pass or a Maxis Business Unlimited Data pass, depending on the roaming eligibility of each country. Please ensure you browse using the preferred operators in each destination.

• Can I use the 1-Day DataRoam Pass in Malaysia?

  No, these passes are exclusive for roaming only.

• I am multi-SIM user. How does the 1-Day DataRoam Pass work for me?

  For multi-SIM users, quota sharing of roaming data pass is now available for primary and secondary SIMs.

• How would I know whether Maxis offers 1-Day DataRoam Pass in a particular country?

  You will receive a Welcome SMS from Maxis upon your arrival or when you switch on your Maxis Mobile when you roam.

  It will be stated in the SMS whether 1-Day DataRoam pass or Unlimited Data pass is available in that country.
  

• If I use data roaming in a country without data pass, how much will I be charged?

  The 1-Day DataRoam Pass will be triggered at RM38/day.

• For countries without 1-Day DataRoam Pass, how can I manage my data charges?

  In addition to the 1-Day DataRoam Pass, Maxis Business offers Unlimited Data passes available in eligible countries. Refer here for more details.
  
  For destinations not covered under these passes, data browsing will not be available. However, you may continue to use call and SMS services while abroad.

• How does DataRoam Add-On work?

  DataRoam Add-On allows you to top up the data quota while you roam.

• How do I subscribe for DataRoam Add-On?

  You can subscribe the DataRoam Add-On from Maxis app.

• Can I subscribe the DataRoam Add-On without the 1-Day DataRoam Pass?

  The DataRoam Add-On can only be purchased if you have bought a 1-Day DataRoam Pass of the day. It is offered to postpaid users only.

• What happens when I have used 100% of the DataRoam Add-On?

  You can continue surf at a reduced speed or you can buy another DataRoam Add-On to enjoy high-speed data.

• Can I purchase DataRoam Add-On multiple times?

  Yes. You can purchase a new DataRoam Add-On upon the completion of your DataRoam Add-On, you may repeat as many times as you need.