Frequently Asked Questions
VSAT Services
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A satellite communication system that provides internet, voice, and video connectivity to remote or mobile locations using a small dish antenna.
- Uses: Ships, rural sites, temporary setups.
- Antenna Types: Fixed, maritime (Gyro), or portable.
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The three main benefits are:
✅ Rapid Setup: Deploy faster than traditional infrastructure.
✅ Global Coverage: Works in any location (even offshore/oil rigs).
✅ Cost-Effective: Fixed pricing, no location-based hikes. -
Uptime:
- C-band: 99.7% (weather-resistant).
- Ku-band: 99.3% (minor rain disruption).
- Backup: Ku-band uses dual Earth stations to minimise outages.
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C-band VSAT: Unaffected by adverse weather (e.g., heavy rain, storms).
Ku-band VSAT: Susceptible to rain fade (signal degradation during intense rainfall).
Mitigation: Maxis uses a 1+1 diversity Earth station setup with a backup facility. If rain disrupts one station, the system automatically switches to the secondary station to maintain connectivity. -
- Site Survey:
- Assess optimal antenna placement (rooftop, ground, wall).
- Ensure clear line-of-sight to the satellite (no obstructions).
- Plan cable routing and space for the indoor satellite modem.
- Antenna Installation:
- Fixed VSAT: Mounted on a rigid platform (e.g., concrete foundation).
- Gyro VSAT (maritime): Requires a vibration-resistant platform with unobstructed satellite view.
- Site Survey:
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Contact:
- Your Maxis Business account manager.
- Maxis Business Service Centre: 1-800-82-1919.
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Fixed Locations:
- Foundation & Mount: 2 days (post-survey).
- Antenna Setup & Testing: 2–3 hours (alignment, signal verification, system activation).
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A stabilized maritime VSAT system for ships and vessels. Features:
- Gyroscopic antenna: Maintains satellite lock even in rough seas or while moving.
- Continuous connectivity: Ensures uninterrupted voice/data transmission at sea.
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Coverage: Malaysian territorial waters.
Bandwidth:- Ku-band: Up to 20Mbps.
- C-band: Customizable speeds based on business requirements.
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No, the VSAT system will not emit harmful radiation to humans working around the antenna as it is always pointing skywards. VSAT terminals have been widely used around the world, and there has been no interference to other equipment.
Need to get in touch with us?
Contact Maxis Business Customer Service