Frequently Asked Questions
Maxis Business Voice Connect
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Business Voice Connect is suitable for customers who are looking for a Business Grade Voice solution without customer need to purchase & maintain their own telephony system.
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The following features included with Business Voice Connect are:
- 3 Way Call: Allows speaking with two other parties simultaneously, facilitating conference calls.
- Call Forwarding: Redirects incoming calls to another number, ensuring calls are not missed.
- Call Hold: Temporarily holds a call, allowing you to switch between calls or resume the held call.
- Call Park: Places a call on hold at one phone and retrieves it from another phone.
- Call Waiting: Alerts you of an incoming call while you're on another call, allowing you to switch between calls.
- Call Transfer: Transfers a call to another number or extension.
- Do Not Disturb (DND): Blocks incoming calls, sending them directly to voicemail or another predetermined destination.
- Voicemail: Allows callers to leave a message when you are unavailable, which can be retrieved later.
- Speed Dial: Enables quick dialing of frequently called numbers by assigning them to specific keys.
- Group Call Pick Up: Allows answering calls ringing on another phone within the same group.
- Auto Attendant, Multiple Lines on a Single Number: Provides automated call handling with options for routing calls to different lines or departments.
- Find Me Follow Me: Redirects calls to multiple numbers in sequence or simultaneously to ensure you can be reached.
- Music on Hold: Plays music or messages to callers while they are on hold.
- Call Pick Up: Allows answering a call ringing on another phone within the same group or system.
- Secretary: This feature enables a secretary to manage calls effectively, providing support in call handling and ensuring that calls are directed to the appropriate person or department within the organization.
- Call Pickup (Directed) by Professional or Receptionist:
- Professional: This feature allows a designated professional to pick up calls directed to them, ensuring that important calls are not missed.
- Receptionist: Similar to the professional, the receptionist can pick up calls directed to them, facilitating efficient call management and ensuring that incoming calls are handled promptly.
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The monthly subscription fee for Business Voice Connect is RM25/month. First month fee is pro-rated if service is activated midway through your billing cycle.
Note: This is with exception to Business Voice Connect that is hard bundled with Business Fibre
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Business Voice Connect offers:
- On-net calls to Maxis mobile, Maxis fixed, Business Voice Go: Free
- Off net local calls to other local mobile numbers and fixed numbers: RM0.04 per minute
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To be eligible for Business Voice Connect, you are required to subscribed to:
- Business Fibre
- Dedicated Internet Access (DIA)
- Multi-Protocol Label Switching (MPLS)
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Currently, fixed numbers are not portable and cannot be transferred to Business Voice Connect lines. However, you can choose a new fixed line number with your state prefix (03, 05, etc) with your Maxis Business Voice Connect.
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Yes, if your existing business telephone number used is a Maxis number.
No, if your existing business telephone number used is from another operator. A new Maxis Voice Connect Number will be provided to you. -
You can connect one of the Voice Connect telephone line from the ATA (Analogue Telephone Adapter) to your fax machine to use it.
