Frequently Asked Questions

Business AirFibre

General

The Business AirFibre 149 plan comes bundled with voice calls and Unlimited Mobile Data; SMS is not supported. There is limitless voice call applicable to domestic mobile/fixed ON-net (Maxis to Maxis calls) & OFF-net (calls from Maxis to other Service Providers) & Unity Hotline, excluding video calls, calls to special numbers, e.g., 1-300/1-800/600, 121, TM100, 1MOCC, 02-prefix numbers for IDD calls to Singapore & 080-prefix numbers for border calls to Brunei.

The Business AirFibre 79 plan comes with Unlimited Mobile Data; SMS is not supported.

For any new Business AirFibre sign-up to a company, you have a choice to opt-in at the point of registration for Enterprise SMS ONEBiz Lite free 24 months subscription valued at RM432. For more information on Enterprise SMS, refer to SMS Advertising
Business AirFibre plans are available only for new registration and open to all businesses in Malaysia.
Business AirFibre 79: No contact

Business AirFibre 149: 24 months contract for plan bundled with modem
Yes, customers can subscribe to Business AirFibre 79 plan only.
The monthly subscription fee for Business AirFibre is RM79/month while Business AirFibre 149 is RM149/month. First month fee is pro-rated if service is activated midway through your billing cycle. The charges will appear under Monthly Charges section on your Maxis Postpaid bill.
You are required to provide your own DECT phone.
The Fair Usage Policy is 1500GB (1.5TB) per month.

To know more about the Fair Usage Policy (FUP) for all services, click here.
You can check the latest 5G coverage on our website or on DNB website. We're constantly expanding our coverage, so be sure to check back for updates!
If your 5G signal is weak or you're disconnected, your device will automatically switch to a stronger network like 4G LTE. When 5G is available again, it will reconnect automatically.
No, the modem is locked to work with Maxis SIM card only.
Business AirFibre is for use in Malaysia only and doesn't work while roaming overseas.
Call our Business Contact Centre at 1800-82-1919 for help.

Device Setup

Simply plug it in and follow the instructions provided. It's easy to set up and ready to use.
Watch this step-by-step video guide on how to setup your 5G router.

Here are some recommended tips:

There are 3 signal indicator lights (from top to bottom) to show signal strength. Steady white lights mean you are connected to 5G network. The more lights are on, the stronger the signal.

Best placement of 5G router:

Place your router in a central location close to a window where there is also a power source. Concrete walls, metal doors can reduce cellular signal from the tower. Placement in basements should be avoided.

Signal strength:

Once your device(s) is connected to the router, you can check the signal strength by checking the signal indicators on the Router or after logging into the 5G router web page on the connected device. If you do not have full network signal bars, try setting up the router in another location of your home.

For better WiFi Connection:

Minimize interference by trying to keep the following items no closer than 2~3 metres from your router: Cordless telephone base stations, microwaves, baby monitors, bluetooth devices, wireless speaker systems.

Avoid congestion since adding additional devices to your Wi-Fi network may reduce the speed for all devices on that network.

Make sure you have a good Wi-Fi signal on your router.
Firstly, you need to acquire a Dect Phone that will be connected to RJ11 port at the modem.
Then, configure the voice feature on the modem with the step-by-step instructions below.

Step 1

Log-in to CPE/Router admin portal at http://192.168.8.1
(refer to the information on the below of the CPE for the access credentials)

Once entered, click on ‘Advanced’ menu option
Step 2

In ‘Advanced’ page, click on 'IMS' menu
Step 3

In ‘IMS’ page, turn on the 'IMS' menu option

Once enabled, customer can start to make & receive calls

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.