Who is eligible to sign up?

Any business with a valid SSM/Business Registration Number.

How do I start using the service?

Step 1 : After registration, you’ll receive a welcome email with your User ID and password. Step 2 : Admin users must create roles for SMS Sender: Campaign Manager (sending SMS via web portal). Desktop SMS (sending SMS via Outlook email) Direct SMS (sending SMS via API) Need help? Use the step-by-step guide in the portal.

Are there any rules in sending SMS via Enterprise SMS?

Consent : Only send SMS to customers who opted in to receive messages. Compliance : Follow PDPA 2010 (Malaysian data privacy laws). Adhere to MCMC guidelines (e.g., no spam/illegal content, URL, phone number). Penalties : Violations may result in fines or service suspension.

What is dedicated short code service?

This service is for customer with ASP license who would like to have their own short code instead sharing the short code that was pre-defined (e.g., 62xxx) for Maxis mobile numbers only. For other networks, it will be sent randomly using our pre-defined 62XXX short codes.

If I do not have customers database, will you share database for my account?

We only provide the platform. You need to have your own database as we are bound under Personal Data Protection Act 2010

Am I being charged per SMS submitted or delivered?

You will be charged per submitted SMS to our platform.

Do you provide Delivery Report?

You can subscribe for Delivery Report (DR) if you are using Direct SMS application for Maxis numbers (ON-Net) only at RM0.01 per SMS within 24 hours of the message submission. After 24 hours, no DR will be delivered to you even though the message is delivered to the recipient’s mobile phone.

Can I send more than my monthly SMS quota? What is the charge?

Yes, you can send more than your monthly SMS quota. You will be charged incremental rate based on the plan that you subscribed.

Frequently Asked Questions

SMS Advertising

Any business with a valid SSM/Business Registration Number.
Step 1: After registration, you’ll receive a welcome email with your User ID and password.

Step 2: Admin users must create roles for SMS Sender:

Campaign Manager (sending SMS via web portal).

Desktop SMS (sending SMS via Outlook email)

Direct SMS (sending SMS via API)

Need help? Use the step-by-step guide in the portal.
Consent: Only send SMS to customers who opted in to receive messages.

Compliance:

Follow PDPA 2010 (Malaysian data privacy laws).

Adhere to MCMC guidelines (e.g., no spam/illegal content, URL, phone number).

Penalties: Violations may result in fines or service suspension.
This service is for customer with ASP license who would like to have their own short code instead sharing the short code that was pre-defined (e.g., 62xxx) for Maxis mobile numbers only. For other networks, it will be sent randomly using our pre-defined 62XXX short codes.
We only provide the platform. You need to have your own database as we are bound under Personal Data Protection Act 2010
You will be charged per submitted SMS to our platform.
You can subscribe for Delivery Report (DR) if you are using Direct SMS application for Maxis numbers (ON-Net) only at RM0.01 per SMS within 24 hours of the message submission. After 24 hours, no DR will be delivered to you even though the message is delivered to the recipient’s mobile phone.
Yes, you can send more than your monthly SMS quota. You will be charged incremental rate based on the plan that you subscribed.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.