Get ready for e-Invoice, submit your TIN today.
Frequently Asked Questions
e-Invoice - FAQ
General Information on LHDN e-Invoice
-
An e-Invoice is a digital representation of a transaction between a seller and a buyer. e-Invoice is intended to replace paper or electronic documents of invoices, credit notes, debit notes and refund notes and contains the same essential transactional data. For more information, refer to LHDN e-Invoice microsite at e-Invoice | Lembaga Hasil Dalam Negeri Malaysia.
-
The e-Invoice must be validated by LHDN & proof of validation can be made through a QR code which can be inserted on the PDF e-Invoice shared with customers.
-
No. There is no change to our bills and billing process. You will continue receiving and paying for the bills as usual. e-Invoice is the supporting document required by LHDN for your tax deduction.
-
Taxpayer category Implementation date Annual turnover/revenue exceeding RM100 million August 1, 2024 Annual turnover/revenue between RM25-100 million January 1, 2025 Annual turnover/revenue between RM5-25 million July 1, 2025 Annual turnover/revenue between RM1-5 million January 1, 2026 All other taxpayers with annual turnover/revenue up to RM1 million July 1, 2026
e-Invoice additional customer information
-
To issue an e-Invoice to Enterprise customers, below additional information is required to be submitted to Maxis:
- TIN (Tax Identification Number)
- New 12 digit BRN (Business Registration Number). Businesses in Sabah and Sarawak can use the BRN provided by local authority
- Sales and Service Tax (SST) number (Applicable if business is registered with the Royal Malaysian Customs Department - RMCD)
All above information is mandatory for Maxis to issue an e-Invoice for your supporting document for tax deduction.
-
TIN registered with LHDNM can be retrieved through one of the following methods:
- Check from e-Daftar menu (without login to MyTax Portal) https://mytax.hasil.gov.my/ezHasil?data=e-Daftar&id=ezHasil%20sebelum
- Login to MyTax Portal https://mytax.hasil.gov.my/
- Contact the HASiL Contact Centre (03-8911 1000)
- Visit the nearest LHDNM offices.
-
In line with LHDNM TIN implementation, effective 1 January 2023, the income tax number registered with LHDNM has been updated with the latest format.
Below is the information obtained from LHDNM FAQ on SDK microsite Frequently Asked Questions (hasil.gov.my)
- If your TIN begins with a zero ’0’ after the prefix, please remove any initial zeros after the prefix for successful validation.
For example, if the TIN is ‘C01234567890’, please input it as ‘C1234567890’.
- If your TIN does not end with a zero ‘0’ (e.g., C123456789), please ensure you add an additional zero ’0’ at the end (e.g., C1234567890). Please note that Non-Individual TIN always ends with zero ‘0’.
Example:
Category Earlier version of TIN TIN
(effective 1 January 2023)Remarks Non Individual C2088005001
D480099002
E9100550006
F1023456709C20880050010
D4800990020
E91005500060
F10234567090The number "0" has been added
at the end of the existing TIN - If your TIN begins with a zero ’0’ after the prefix, please remove any initial zeros after the prefix for successful validation.
-
You may submit your information beginning in July 2024. To do so, kindly access this link https://www.business.maxis.com.my/en/lhdn/e-invoice/data-submission to the ‘Customer Data Collection for LHDN e-Invoice’ microsite and login using your:
- E-mail address or phone number of registered PIC.
- Old/new BRN.
You will be required to input a TAC code that will be immediately sent to you. Kindly note that if you login via email, you will receive the TAC via email and if you login via SMS, you will receive TAC via SMS.
-
Once you have received the notification from Maxis, please submit your information ASAP, latest by 31 December 2024.
The timeline of 31 December 2024 is crucial to allow sufficient time for Maxis to conduct e-Invoice validation testing with LHDN MyInvois Portal.
-
Yes you can. However, if the submission is too close to the mandatory of implementation of 1 July 2025, Maxis does not guarantee but will endeavour its best effort to issue the e-Invoice in a timely manner.
-
You will not receive e-Invoice prior to the submission of mandatory customer information. e-Invoice will only be made available in your next billing cycle. As a reminder, as long as the information is not submitted, Maxis is not able to issue an e-Invoice, which may subsequently impact your company's tax deduction.
-
If the mandatory information requested is not provided or inaccurate, LHDN may reject your e-Invoice during its validation. Therefore, Maxis is not able to issue a validated PDF e-Invoice, which your company may require for tax deduction purposes.
Customer Data Collection microsite
-
The TAC will be immediately sent to you via email or SMS immediately upon request. If you do receive it, please check your Junk Mail/ Spam Folder.
-
Kindly double check that the information you have provided is correct and updated. You must log in using registered phone number or email address of a Authorized Signatory or Authorized PIC with Maxis.
-
You will only be able to update your information on the ‘Customer Data Collection for LHDN e-Invoice’ microsite once, following which your status will be regarded as "pending validation". Therefore, kindly ensure that information recorded for submission is accurate before submitting.
-
Any change of BRN requires submission of supporting document for verification. Please contact Maxis or your respective account managers.
-
This information collection exercise is only for e-Invoice purposes. Your information will not be shared with other parties. Submission on the website is secured.
-
The notification has been sent to all Authorized PIC and Authorized Signatory of the account with Maxis. However, this only needs to be updated once by any single Authorized PIC or Authorized Signatory. Any subsequent submission will be blocked by the system to avoid conflict and discrepancy.
-
If there is an update to the Authorized PIC or Signatory, contact Maxis or your respective Account Manager to update this information to ensure they will receive the relevant access to update the required information in ‘Customer Data Collection for LHDN e-Invoice' microsite.
-
You have to submit for each company as TIN and SST are unique numbers assigned to each BRN.
-
You have successfully updated your information into the ‘Customer Data Collection for LHDN e-Invoice’ and your information is now currently pending validation with LHDN. Kindly be informed e-Invoice information will only be processed for validation with LHDN from 1st January 2025 onwards.
-
We will inform all the Authorized PICs and Authorized Signatories via e-mail once your data has been successfully validated with LHDN.
e-Invoice for Business Customers
-
You can download or view a copy of your e-Invoice via Maxis Business Hub (MBH).
-
Only nominated PIC with access to manage account granted by super admin from Maxis Business Hub is able to download the e-Invoice statement.
-
- Use the Search Bar (top navigation) to find your account number
- Click "Billing Information"
- Select "e-Invoice History"
-
You can now download e-Invoices from Maxis Business Hub from 1 July 2025 onwards.
Note: e-Invoice is only available 7 days after your bill statement.
-
The e-invoice is available 7 days after your bill statement.
For example, if your bill cycle is BC 7, your e-invoice statement would be made available on MBH from 14th of the month.
If your try to view or download the e-invoice on 1st July 2025 earlier than 14th of the month, you would be getting the error prompt. Hence, please retry 7 days after your bill statement.
-
Yes, customers can reject an e-Invoice via the LHDN portal for various reasons. However, please note that rejecting an e-Invoice through LHDN portal does not resolve any concerns related to your Maxis bill, account or services.
If you have questions about your charges, service issues, or account details, you must contact our Customer Service directly through our official channels for proper resolution. The e-Invoice rejection process through LHDN is separate from our customer service resolution process.
-
Our e-Invoice system provides documentation from January 2025 onwards. For transactions before these dates, your regular Maxis bill or receipt remains valid for tax documentation purposes.
-
You can scan the QR on your bill to download the copy of the e-Invoice when you received your bill.
-
For your tax filing, LHDN-validated e-Invoices are now available as supporting documentation for eligible claims.
Important notes on e-Invoice availability:
- e-Invoices for monthly bills are only available from Jan 2025.
- Until LHDN officially mandates e-Invoices as the only acceptable documentation for tax claims, you may continue using your regular Maxis or Hotlink bills for all transactions as supporting documentation.
You can access your bills through:- Your eBill via Maxis Business Hub
- Last six months bills through the Maxis Business Hub
Need to get in touch with us?
Contact Maxis Business Customer Service