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Get ready for e-Invoice, submit your TIN today.

Prepare for e-Invoice & submit your TIN.

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Frequently Asked Questions

 e-Invoice - FAQ

General Information on LHDN e-Invoice

  • An e-Invoice is a digital representation of a transaction between a seller and a buyer. e-Invoice is intended to replace paper or electronic documents of invoices, credit notes, debit notes and refund notes and contains the same essential transactional data. For more information, refer to LHDN e-Invoice microsite at e-Invoice | Lembaga Hasil Dalam Negeri Malaysia.

  • The e-Invoice must be validated by LHDN & proof of validation can be made through a QR code which can be inserted on the PDF e-Invoice shared with customers. 

  • No. There is no change to our bills and billing process. You will continue receiving and paying for the bills as usual. e-Invoice is the supporting document required by LHDN for your tax deduction.

  • Malaysia is implementing mandatory e-Invoice in stages for all businesses, according to their annual turnover threshold as per below timeline:

    Targeted Taxpayers Implementation Date
    Taxpayers with an annual turnover or revenue of more than RM100 million. 1 August 2024
    Taxpayers with an annual turnover or revenue of more than RM25 million and up to RM100 million. 1 January 2025
    All taxpayers 1 July 2025

Maxis' compliance to e-Invoice

  • Maxis falls under Phase 1 implementation effective 1 August 2024 and will comply with e-Invoice requirements through submission of consolidated e-Invoice to LHDN.

    However, Maxis together with other key Telco players have obtained approval from LHDN for the sharing of PDF e-Invoice validated by LHDN with our customers to be implemented no later than 1 July 2025.

  • Yes, you will still be able to use the current bills from Maxis for tax deductions. As the e-Invoice implementation is currently in phases, the requirement to have e-Invoice as supporting document for tax deduction has not been made mandatory until 1 July 2025, which requires the tax law be amended. This matter has also been clarified by LHDN in its General FAQ (Q4).

  • Maxis is committed with its obligation to share a PDF e-Invoice duly validated by LHDN with its customers. We are currently upgrading our systems to facilitate the issuance of e-Invoice to our customers, which is expected to be fully operational by 1 July 2025. In the meantime, we are collecting the mandatory customer information from you to enable us to issue e-Invoice in due time.

e-Invoice additional customer information

  • To issue an e-Invoice to Enterprise customers, below additional information is required to be submitted to Maxis:

    1. TIN (Tax Identification Number)
    2. New 12 digit BRN (Business Registration Number). Businesses in Sabah and Sarawak can use the BRN provided by local authority
    3. Sales and Service Tax (SST) number (Applicable if business is registered with the Royal Malaysian Customs Department - RMCD)

    All above information is mandatory for Maxis to issue an e-Invoice for your supporting document for tax deduction.

  • TIN registered with LHDNM can be retrieved through one of the following methods:

  • In line with LHDNM TIN implementation, effective 1 January 2023, the income tax number registered with LHDNM has been updated with the latest format.  

    Based on LHDNM guideline malaysia-tin.pdf (, minimum length of TIN is 11 characters and number “0” has been added at the end of the existing income tax number. 


    Category Earlier version of TIN TIN
    (effective 1 January 2023)
    Non Individual C2088005001
    The number "0" has been added
    at the end of the existing TIN
  • You may submit your information beginning in July 2024. To do so, kindly access this link to the ‘Customer Data Collection for LHDN e-Invoice’ microsite and login using your:

    1. E-mail address or phone number of registered PIC.
    2. Old/new BRN.

    You will be required to input a TAC code that will be immediately sent to you. Kindly note that if you login via email, you will receive the TAC via email and if you login via SMS, you will receive TAC via SMS.

  • Once you have received the notification from Maxis, please submit your information ASAP, latest by 31 December 2024.

    The timeline of 31 December 2024 is crucial to allow sufficient time for Maxis to conduct e-Invoice validation testing with LHDN MyInvois Portal.

  • Yes you can. However, if the submission is too close to the mandatory of implementation of 1 July 2025, Maxis does not guarantee but will endeavour its best effort to issue the e-Invoice in a timely manner.

  • You will not receive e-Invoice prior to the submission of mandatory customer information. e-Invoice will only be made available in your next billing cycle. As a reminder, as long as the information is not submitted, Maxis is not able to issue an e-Invoice, which may subsequently impact your company's tax deduction.

  • If the mandatory information requested is not provided or inaccurate, LHDN may reject your e-Invoice during its validation. Therefore, Maxis is not able to issue a validated PDF e-Invoice, which your company may require for tax deduction purposes.

Customer Data Collection microsite

  • The TAC will be immediately sent to you via email or SMS immediately upon request. If you do receive it, please check your Junk Mail/ Spam Folder.

  • Kindly double check that the information you have provided is correct and updated. You must log in using registered phone number or email address of a Authorized Signatory or Authorized PIC with Maxis.

  • You will only be able to update your information on the ‘Customer Data Collection for LHDN e-Invoice’ microsite once, following which your submisison status will be regarded as "pending validation". Therefore, kindly ensure that information recorded for submission is accurate before submitting.

  • Any change of BRN requires submission of supporting document for verification. Please contact Maxis or your respective account managers.

  • This information collection exercise is only for e-Invoice purposes. Your information will not be shared with other parties. Submission on the website is secured.

  • The notification has been sent to all Authorized PIC and Authorized Signatory of the account with Maxis. However, this only needs to be updated once by any single Authorized PIC or Authorized Signatory. Any subsequent submission will be blocked by the system to avoid conflict and discrepancy.

  • If there is an update to the Authorized PIC or Auhtorized Signatory, contact Maxis or your respective Account Manager to update this information to ensure they will receive the relevant access to update the required information in ‘Customer Data Collection for LHDN e-Invoice' microsite.

  • You have to submit for each company as TIN and SST are unique numbers assigned to each BRN.

  • You have successfully updated your information into the ‘Customer Data Collection for LHDN e-Invoice’ and your information is now currently pending validation with LHDN. Kindly be informed e-Invoice information will only be processed for validation with LHDN from 1st January 2025 onwards.

  • We will inform all the Authorized PICs and Authorized Signatories via e-mail once your data has been successfully validated with LHDN.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service