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Frequently Asked Questions

Managed Cloud

  • Managed Cloud is a fully-managed cloud computing solution that delivers everything you need to transform your business – from a highly-certified team of experts, to leading hyperscale platforms, to robust connectivity on a MEF 3.0 certified software-defined network.

  • Maxis is one of the few providers in Malaysia that can deliver an optimised cloud solution end-to-end: from strategy to migration to connectivity.

    With Managed Cloud, you will have access to the best cloud providers in the world including AWS and Microsoft, the best connectivity options from Maxis, and the best experience with local billing in ringgit and 24/7 support – all in one place.

  • Our cloud partners adhere to global privacy laws such as the General Data Protection Regulation (GDPR) in the European Union (EU). At the same time, Maxis is fully compliant with the Personal Data Protection Act (PDPA) in Malaysia.

  • Security is a shared responsibility between Maxis and the customer. We will work with our cloud partners to adhere to relevant international and local security standards. Get in touch, and we’ll be happy to address all your security concerns.

  • All our cloud partners do. There are robust controls in place to maintain security and compliance in the cloud that meet global standards, including PCI-DSS, ISO27001, ISO27017, ISO20718, SOC 1, SOC 2, and SOC 3.

  • Please contact your account manager, or a sales representative at 1-800-82-1919, to start your cloud journey with Maxis.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Business Customer Service

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