Frequently Asked Questions
Managed Cloud
-
A fully managed cloud solution combining:
Hyperscale platforms: Direct access to AWS, Microsoft Azure, and other leading providers.
Expert management: Certified cloud architects and 24/7 support.
Secure connectivity: Built on a MEF 3.0-certified software-defined network for enterprise-grade performance.
-
- End-to-end service: Strategy, migration, and ongoing optimization.
- Multi-cloud flexibility: Integrate AWS, Azure, and private clouds.
- Localized support:
- Billing in MYR.
- 24/7 Malaysian-based technical assistance.
- Network reliability: Low-latency connectivity via Maxis’s backbone.
-
Yes. Our cloud partners follow major global privacy rules like GDPR, and Maxis follows Malaysia's privacy law (PDPA). Your data privacy is protected.
-
Shared responsibility model:
- Maxis: Secures infrastructure, network, and physical data centers.
- Customer: Manages access controls, application security, and data encryption.
Advanced protections: DDoS mitigation, intrusion detection, and firewall management. -
Yes, our cloud partners have strong systems to keep things secure and follow many global standards and certifications like PCI-DSS and ISO standards.
-
Step 1: Contact your Maxis account manager or call 1-800-82-1919.
Step 2: Schedule a cloud readiness assessment to align with business goals.
Step 3: Deploy with phased migration, minimizing downtime.
Need to get in touch with us?
Contact Maxis Business Customer Service