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Frequently Asked Questions

Microsoft365

  • Yes. You can upgrade the license and you will be charged with the new fee.

  • Your subscription will auto renew yearly and be charged at the same price . In the event you want to stop the yearly renewal, kindly contact Maxis via 1919, and we will move you to a monthly subscription which is on a premium price. Do note failure to inform to stop the yearly renewal will incur early termination penalty for the subsequent year.

  • Yes, we do have Tier pricing discount. Kindly contact our Account Managers for more information.

  • Yes. You can use your organization domain to replace onmicrosoft.com domain. Maxis support will assist to join the domain to onmicrosoft.com domain.

  • Yes, you can mix and match with other Microsoft 365 product that suits business requirement.

  • You can contact your maxis sales rep to add more licenses or , up to a maximum of 300 licenses per company for SME and unlimited license. Kindly include your legally registered company name and the account that you wish to charge the licenses to in this letter.

  • Maxis will help you on your setup and onboarding process. Mail migration is only for personnel mailbox up to 5 mailboxes. Any corporate mailbox migration will be charge separately.

  • Office 365 Online lets you view and edit Office documents in your web browser. It does not offer offline access; you must be connected to the Internet to view and edit documents and sign in with a Microsoft account.

    For the detailed differences, please visit https://docs.microsoft.com/en-us/office365/servicedescriptions/office-online-service-description/office-online-service-description?redirectedfrom=MSDN

  • M365 for Business is best for the business users, such as SMEs and startups as it offers more extensive suite of features and security patches.

      M365 for Home M365 for Business
    No of users Shared up to 6 users Shared up to 300 users
    Exchange server Not Available Up to 50GB of email storage
    Share Point Not Available Yes
    Microsoft Teams Not Available Yes
  •   Business Basic Business Standard Business Premium Apps Business
    Office Application Online versions Online and fully installed office apps on up to 5 PCs.
    Email Business class email with 50GB mailbox per user Not included
    Collaboration (Microsoft Teams & Sharepoint)
    • Unlimited online meetings and videos call.
    • Intranet sites for your teams to share documents and information with internal and external stakeholders. 
    Not included
    Security Not included Not included Help protect against sophisticated threats hidden in email attachments and links, and get cutting-edge defenses against zero-day threats, ransomware, and other advanced malware attempts. Not included
    Device management Not included Not included Apply security policies to protect business data on all your devices, including iOS, Android®, and Windows PCs with mobile device management from Intune. Not included
  • It covers guided onboarding for: -

    • Email setup 
    • Assistance on M365 configuration 
    • Training on how to use email, cloud storage and Microsoft Teams for your users

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service

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