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Frequently Asked Questions

Delivery Methods

  • eBill is an electronic version of a paper bill. When you subscribe to eBill, you will receive the bill statement in your preferred format (be it Itemised bill, Itemised bill with SMS Itemised or Summarised bill) via email.

  • Ease of access
    You will get to view, and download and print the latest or past bill statements anytime, anywhere. eBill can be accessed via your mailbox, Maxis app and Maxis Care.

    Privacy and Security
    Unlike regular mail which can be lost or stolen, eBill notifications are always secure.

    Free of charge
    Enjoy no monthly fee for eBill service.

    Environmentally-friendly
    eBill allows both Maxis and eBill recipient to reduce paper usage, which is more conducive for the environment and helps to conserve our nation's forests.

  • To subscribe to eBill, if I'm the Company PIC and managing my company's business accounts:

    Step 1: Log in to Maxis Business Hub
    Step 2: Select ‘Accounts’ from the top menu
    Step 3: Select ‘Accounts & Bills’
    Step 4: Choose and click on the preferred account and select ‘Manage e-Bill’
    Step 5: Click ‘Enable e-Bills (FREE) to’ and key in the bill recipient's email address
    Step 6: Click ‘Enable Detailed Spreadsheet of Charges’
    Step 7: Click ‘SAVE’ and verify email

    Watch ‘How to Download and Manage e-bill’ video tutorial to learn more.

    You will enjoy RM10 waiver for your RM10 itemised bill charge, when you subscribe to eBill (email verification required).

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service

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