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Frequently Asked Questions

Understanding Your Bill

  • The bill format is divided into 4 main sections:

    Summary of bill statement

    A summary page where you can find your total payable amount, outstanding amount, bill period cycle and your payment due date.

    General information
    You can find various information on how to contact Maxis, different payment methods, reconnection charges due to late payment and how to update your change of address.

    Summary of your rate plan(s)
    Find the total overview of your account in one glance. Your bill will be broken down into different types of services; Mobile, Fixed Services, Solutions and/or Bundle Services.

    Details of your rate plan(s)
    Here, you can find a complete breakdown of your current charges for all your services. If you do not opt for itemised bill, your will see the breakdown of your local and IDD calls/SMS, roaming calls and SMS, data or roaming passes, discounts or rebates and other additional items.

  • Bill Page 1
    Statement Summary

    1. Your Company Name
    2. Your Account Number
    3. Statement Date
    4. Billing Period – Your billing period can either be 30 or 31 days. If you signed up in the middle of the billing cycle, your monthly charges will be pro-rated.
    5. Invoice number
    6. Total amount payable – Outstanding Amount + Current Charges
    7. Breakdown of your outstanding amount from previous month
    8. Your due date will be the statement date + 30 days
    9. You can pay your bill by clicking the 'Pay Now' button and it will redirect you to payment.

    Promotion and Important Notices

    1. Current promotion – you may click on the banners in your eBill and it will redirect you to the promotional page
    2. Important Notice – please keep a look out for important announcements regarding your products and services here
    3. Total amount payable – Outstanding Amount + Current Charges
    4. JomPAY Biller Code 1123 and other details for bill payment

    Bill Page 2
    General Information

    1. Information on ways to reach out to Maxis
    2. Find out various ways to pay your bills here
    3. Important notice for late payment
    4. Need to change your address? Do it via our Maxis Business Hub or Maxis Apps

    Bill Page 3
    Total overview of your account at one glance with types of services: Mobile, Fixed Services, Solutions or Bundle Services.

    Find out the breakdown of Mobile and Fixed Services:

    1. All Mobile Services – all your mobile numbers with their rate plans and charges
    2. All Fixed Services – all your fixed services numbers with their rate plans and charges
    3. Your total charges
    4. Service tax for your total charges
    5. Your total current charges after adding up all the services


    Find out the breakdown of Fixed Services and Bundle Services:

    1. All Bundle Services – all your smart bundle services numbers with their rate plans and the charges
    2. All Fixed Services – all your fixed services numbers with their rate plans and the charges
    3. Your total charges
    4. Service tax for your total charges
    5. Your total current charges after adding up all the services


    Find out the breakdown of Fixed Services and Solutions Services:

    1. All Fixed Services – all your fixed services numbers with their rate plans and the charges
    2. All Solutions Services – all your solutions services numbers with their rate plans and the charges
    3. Your total charges
    4. Service tax for your total charges
    5. Your total current charges after adding up all the services

    Bill Page 4
    A complete breakdown of your current charges for all your services here:

    Mobile plan breakdown :

    1. Your mobile number and rate plan
    2. Your monthly charges are the fees for your current plan
    3. Add-Ons are the charges for Itemised bill, SafeDevice, or other items such as call forwarding etc.
    4. Discount, Rebate & Advance Payment
    5. Other Charges, if applicable
    6. Total line charges for this particular number and rate plan

    Detailed bill
    You can find the details of your charges here , if you have subscribed for itemised billing.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service

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