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Frequently Asked Questions

Gerbang Alaf: Corporate Individual offer

  • It is an EXCLUSIVE offer for all McDonald’s Malaysia’s food delivery agents and employees.

  • Customer will enjoy rebates for the following mobile plans:

    Types Hotlink
    Postpaid 60
    Maxis
    Postpaid 109
    Maxis
    Postpaid 139
    Maxis
    Postpaid 169
    Maxis
    Postpaid 199
    New / Renewal RM10 x 24 months RM20 x 24 months RM10 x 24 months RM15 x 24 months RM15 x 24 months
    Port-In N/A RM20 x 24 months RM20 x 24 months RM20 x 24 months RM20 x 24 months

    Notes:
    Rate Plan Advance Payment waived.
    Device advance payment applies (waiver of up to RM400 on selected devices).
    Not applicable for free and RM9 devices.
    Standard consumer business & device contract applies.

  • The campaign period is from 1st August 2021 until 31st December 2024.

  • This offer is open to all McDonald’s Malaysia’s food delivery agents and employees. with a valid staff ID or riders’ apps screenshot. Applicable to new registrations, port-ins, consumer/CC-to-CI, change of rate plan, recontract & pre to post for Hotlink 60/MP 109/139/169/199 plan.

  • McDonald’s Malaysia’s food delivery agents and employees can submit their details on the form on the microsite via the link in the eDM, OR walk-in to a Maxis Centre. For riders, you can also register your interest via the link in the Riders apps.

    • MyKad/Passport and Staff ID
    • OR
    • MyKad/Passport and HR/Company Letter/Screeshot of Rider's app
  • Yes, you will only enjoy a rate plan advance payment waiver. 

    You will still need to pay for device advance payment and deposit (if applicable). However, there is waiver of RM400 for selected devices. Not applicable for free and RM9 devices.

  • Yes, this offer is subjected to a 24-month contract when you subscribe with device.

  • Yes, you can. You will enjoy the rebates for 24 months without contract.

  • You will need to terminate your device contract with your current mobile operator and settle all outstanding amounts. You can subsequently port in your existing line to Maxis to enjoy this offer.

  • An Early Termination Fee will be charged.

  • The device contract is non-transferable. An Early Termination Fee will be charged.

  • If you fail to make payment for the device contract plan, the monthly fee and contract will continue to run till the contract ends. In the event you terminate the contract before the contract ends, a penalty will be charged to your account.

  • You can pay your bills via the Hotlink/MyMaxis apps, through internet banking or at the Maxis Centre kiosk.

  • Yes. This will be subject to eligibility and the contract period will continue.

  • Please liaise directly with the device vendor.

  • In Klang Valley area: Within 3 days
    Outside Klang Valley area: Within 5-7 days

    At the Maxis Centre: On the spot (subject to stock availability)

  • Yes, you can.

  • Yes, you can.

  • If no payment is received within 30 days from your billing date, your service will be barred.

  • Users would need to call 123 to block the line & request to issue a new sim.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service