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Frequently Asked Questions

General

  • There are 3 unlimited roaming passes to cater for your short and long overseas trips:

    1.  1-day Business Unlimited Data pass at RM38
    2. 7-day Business Unlimited Data pass at RM49
    3. Monthly Business World Unlimited Data pass at RM29, RM59 and RM99 based on your rate plan. 
      • Maxis Business Postpaid & MaxisONE Business 188  @ RM29
      • Maxis Business Postpaid & MaxisONE Business 128 & 158 @ RM59
      • Maxis Business Postpaid & MaxisONE Business 98 & 108 @ RM99
  • If you are roaming in any of the 54 countries on 9 September 2021 and using data roaming, you will be auto subscribed to the new 1-Day Business Unlimited Data pass.

  • This pass remains, so you will continue to enjoy 50MB or 500MB per day at RM38/day when you roam in countries outside of the 54 listed for 1-Day Business Unlimited Data Pass. 

  • 1-day Business Unlimited Data pass @ RM38
    Biz Start, FlexiShare, Maxis Business Postpaid, Maxis Business Postpaid and Fibre, Maxis ONEBusiness, Maxis ONEBusiness Office, Value Plan

    7-day Business Unlimited Data pass @ RM49
    Biz Start, Maxis Business Postpaid, Maxis Business Postpaid and Fibre, Maxis ONEBusiness

    Monthly Business World Unlimited Data pass
    Maxis Business Postpaid & MaxisONE Business 188  @ RM29
    Maxis Business Postpaid & MaxisONE Business 128 & 158 @ RM59
    Maxis Business Postpaid & MaxisONE Business 98 & 108 @ RM99

    Note: To know which Maxis Business Roaming pass you are eligible to purchase, download / login to your Maxis app or Maxis Business Hub.

  • Here is the summary of where you can use each of the passes:

    Passes Countries
    1-day Business Unlimited Data

    Afghanistan, Australia, Austria, Bangladesh, Belgium, Brunei Darussalam, Cambodia, Canada, China, Croatia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Korea, Laos, Luxembourg, Macao, Malta, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, Ukraine, United Kingdom, USA & Vietnam

    Note:

    The 1-Day Unlimited Data & 7-Day Unlimited Data passes are country specific. For example, Singapore passes cannot be used in Thailand or other eligible countries

    7-day Business Unlimited Data
    Monthly Business World Unlimited Data

    Alternatively, you may refer to Maxis app prior to departure.

  • Subscription Channel Passes
    Auto - Subscription
    • 1-Day Business Unlimited Data pass
    • DataRoam Pass

    Note: Passes will be activated for you when usage is detected.

    Maxis app
    • DataRoam Pass
    • 7-Day Business Unlimited Data pass
    Easy Menu *100#
    • 7-Day Business Unlimited Data pass
    • Monthly Business World Unlimited pass
    Maxis Business Hub
    • 7-Day Business Unlimited Data pass
    • Monthly Business Unlimited pass
  • Yes, you will receive a confirmation SMS once your pass is successfully activated. 

    Alternatively, you can check via Maxis app or Easy Menu by dialing *100#.

  • We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limit, you will be informed and will be surfing on a reduced speed.

    The fair usage is 2GB of high speed data daily and unlimited quota at a reduced speed of 1Mbps which allows fairly good user experience for standard definition streaming.

  • There are no additional charges. Once you have reached the Fair Usage Policy limit, you will be surfing on a reduced speed.

  • For more information on the SSTC, click here.

1-Day Business Unlimited Data Pass

  • The 1-Day Business Unlimited Data pass at RM38 provides you unlimited data when you roam to the 54 countries listed above.

  • This pass is auto subscribed for you when you turn on data roaming and start using data in the eligible countries.

  • The 1-Day Business Unlimited Data pass is a day pass at RM38. The pass is valid for 24 hours upon successful purchase of the visiting country’s capital city time. 

    For example, if you purchased the pass on 1 Sep 2022 at 12:00pm, it would expire on 1 Sep 2022 at 11:59am of visiting country’s capital city time. 

  • The 1-Day Business Unlimited pass is country specific. For example, Singapore passes cannot be used in Thailand or other eligible countries.

    If you are traveling to multiple countries in a day, you will need to activate another pass for each country and browse/latch on to the respective preferred operators. Alternatively, to enjoy greater savings, you may subscribe to the Monthly Business World Unlimited Data pass within the same day.

  • No. You can continue to browse on your current pass at a reduced speed without further charges until your pass expires. 

  • Yes, you may! If you upgrade to 7-Day Business Unlimited Data pass before your 1-Day Business Unlimited Data pass expires, you will only be charged for the 7-Day Business Unlimited Data pass.

  • Yes, you may! If you upgrade to Monthly Business World Unlimited Data pass before your 1-Day Business Unlimited Data pass expires, you will only be charged for the Monthly Business World Unlimited Data pass.

  • The 1-Day Business Unlimited Data pass is auto subscribed when usage is detected and cannot be unsubscribed or cancelled. You would be charged RM38 upon activation.

7-Day Business Unlimited Data Pass

  • The 7-Day Business Unlimited Data pass at RM49 gives you unlimited data in 54 countries.

    This pass is available only through purchase on Maxis app, Easy Menu by dialing *100# and Maxis Business Hub.

    When you are traveling for more than 1 day to any one of the 54 countries, it is advisable for you to purchase this pass in order to enjoy better value.

    Do note that this pass is country specific. 

  • You may buy this pass via Maxis app, Easy Menu by dialing *100# or Maxis Business Hub.

  • The pass is valid for 7 days in 24 hour format from the date of purchase. 

    For example, if you purchased the pass on 1 Sep 2022 at 12:00pm, it would expire on 7 Sep 2022 at 11:59am of visiting country’s capital city time. 

  • The 7-Day Business Unlimited Data pass is country specific. Therefore, Singapore passes cannot be used in Thailand or any other eligible countries.

  • Yes, you may! You can purchase another 7-Day Business Unlimited Data pass at RM49 via Maxis app, Easy Menu by dialing *100# or Maxis Business Hub.

    Do note that data will be drawn from the pass that was activated first. 

  • Upgrade is not available. If you subscribe to the Monthly Business World Unlimited Data pass when your 7-Day Business Unlimited Data pass is still active, you will be charged for both the 7-Day Business Unlimited Data & Monthly Business World Unlimited Data passes.

  • This is a ONE-TIME subscription, once it is purchased, the pass cannot be cancelled. You would be charged RM49 upon successful purchase of the pass.

Monthly Business World Unlimited Data Pass

  • The Monthly Business Unlimited Data pass gives you unlimited data and you also get to enjoy 50% savings on roaming & IDD calls and SMS in the 54 eligible countries. 

    This pass is available only through purchase via Maxis Business Hub and Easy Menu *100#.

    If you travel frequently and to multiple countries, for better value, it is recommended for your subscribe to this pass. 

  • You may subscribe to this pass via Maxis Business Hub or Easy Menu by dialing *100#.

    Just do a ONE-TIME subscription and enjoy worry-free roaming in the eligible 54 countries. 

    The first month charges will be pro-rated. From the second month onwards, you will be charged in full according to your rate plan. 

  • The Monthly Business World Unlimited Data pass is a recurring pass. Your pass renewal will follow your billing cycle and you will be notified. 

  • No. This is a monthly recurring pass that can be subscribed to anytime and anywhere. 

  • Yes, the pass is valid for usage in the eligible countries throughout its validity period. Just ensure that you are browsing on to the preferred operator.

  • No. You only need one active Monthly Business World Unlimited Data pass at any point in time.

  • There isn’t any upgrade for this pass as this is the best pass we have to offer as it can be used within the 54 countries listed.

  • Yes, you can. Your final month charge will be pro-rated. 

Ready to sign up for International Roaming

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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