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Frequently Asked Questions

Managed Cloud Firewall

  • Yes, as long as the email retrieving flowing through your office broadband line . This is only applicable for Cloud Firewall 79 and Cloud Firewall 129 plan only

  • URL filtering and App control is part of our offering. We can help to prevent user visiting unproductive web site, throttle the bandwidth for video streaming and etc.

  • Today the virus / ransomware is getting complex and advanced. The cloud sandboxing is an advanced protection technique to prevent ransomware/ advanced malware infection or penetrate to your office system.

  • Yes. we have intrusion Prevention service to protect against hacker/Botnet and DOS.

  • This package is excluding antivirus of PC. However, we have planned for the offering as part of our roadmap.

  • Yes. We bundle with VPN Service as long as all branch locations are using Maxis broadband service.

  • Yes. Reporting is available via Maxis Business Hub.

  • Both PC and gateway antivirus is required. Gateway Antivirus will scan for virus during web surfing, file download and email retrieving.

  • Yes, we allow granular policy setting by group/ time / category of URL and application filtering. This is only applicable with VAS service.

  • With Maxis VAS product Managed Firewall Rules, you can raise 10 CR per month for the package. Maxis Managed Services team will configure the firewall rules for you.

  • We have a standard SLA: 3 working days for each CR requested.

  • You will be given a login key to the Maxis Business Hub portal. The portal will show you a Security Dashboard displaying Firewall Health, Current Firewall Rules, CR status and Summary of Threats.

  • No, Maxis has recommended standard policies for your firewall package. With Maxis VAS product Managed Firewall Rules, you can raise 10 CR per month for the package. Maxis Managed Services team will configure the firewall rules for you.

  • Yes, we have multiple plans for DIA customers.

  • Yes, you can set your own security rules. Our Managed Services Team will configure and activate your firewall. For subsequent firewall rules, you can add security policies with VAS product Managed Firewall Rules.

     

    Know more about the Malaysia's most advanced enterprise-grade network - Maxis Programmable Network

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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