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Frequently Asked Questions

System Upgrade

  • We have changed our system upgrade downtime from 7pm, 11 Mar - 6am, 14 Mar 2022 to 7pm, 18 Mar - 6am, 21 Mar 2022 to serve our business customers better. During this period, selected transactions may be impacted for our business customers.

  • You will be notified via SMS and notification will also be pushed to our Maxis app. in addition to that, we have announcement should you call us at 1919.

  • The SMS is to notify you to purchase mobile internet passes in advance as we are undertaking a planned system upgrade from 7pm, 18 Mar until 6am, 21 Mar. During this time purchases are not available.

  • There is no impact to your service usage, you may still make calls (local and IDD), send SMS and use mobile internet as usual.
    Maxis Business users will not have access to Maxis app for business and Easy Menu *100# from 7pm, 18 Mar to 6am, 21 Mar to check your data usage, buy data pass and make payment, therefore, it is advisable that you purchase mobile internet or make bill payments before the planned downtime to avoid inconveniences.

  • During the upgrading, you will not be able to purchase mobile internet passes, from 7pm, 18 Mar to 6am, 21 Mar 2022. However, you can still continue to make calls, send SMS & surf the Internet with existing internet pass.

  • During this time, Maxis App for Business will be temporarily unavailable for you. Please retry after the upgrading exercise.

  • During the upgrading, you will not be able to make any updates/ changes to your account, these include change of rate plan, SIM replacement, change of status (suspend, resume or terminate) of any existing line and also activation of new lines. Please proceed with changes from 21 Mar 2022.

  • Maxis Business Hub will not be available during the upgrade. You will be notified via SMS and there is a notice of downtime at Maxis Business Hub. Therefore, it is advisable for you to manage your lines, accounts and do the necessary tasks such as data purchases, payment before the downtime to avoid inconveniences.

  • During the downtime, Maxis app will not be available. You may still make payment via JomPay online banking, however your payment will only be reflected after 12pm, 21 Mar.

  • You may request to switch to Maxis Business however your port in process will only take place after 21 Mar 2022.

  • Port out requests from other operators are not available from 10pm; 17 Mar to 6am; 21 Mar 2022; Our systems will resume after 6am 21 Mar 2022.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service

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