Can merchants use their own POS hardware?

Yes, you may use your existing Apple iPad device. Cloud POS Advance is compatible with iPad running iOS 14 and above.

Do I need to find my own payment gateway provider?

No, Maxis Cloud POS Advance comes with an integrated payment gateway already. Simply ensure you submit the necessary forms and supporting documents, add your bank account details in the backend web portal and start selling!

Do I have to pay any upfront fee to setup my payment gateway?

No, there is no additional setup fee or yearly maintenance fee required. Standard MDR fees rates of 3% per transaction do apply.

For customers using the online payment gateway, when do the merchants get paid?

Standard settlement is 3 working days. You may refer to Alphypay’s portal at https://www.alphypay.com/login for details of all transactions and pending settlement amounts.

What are the MDR rates for the integrated online payment gateway?

Flat rate of 3% for all the following: Credit card Debit card FPX Alipay Boost GrabPay Maybank QR Pay Touch ‘n’ Go Wechat Pay China

Can retail businesses use Cloud POS Advance?

Cloud POS Advance is suitable for both F&B and retailers. There are certain features which are more relevant to F&B merchants like dine-in QR, seasonal menus, modifiers, etc.

How long is the warranty on the device?

The iPad, cash drawer and receipt printer has a warranty of 1 year. Beyond which, customers will be liable for any repair costs if terminal is damaged.

What does solution lifetime access mean?

Just pay one upfront price, and that’s it! You can continue to use the software with no time limit, but the period of free updates may be limited to 2 years. Beyond that, the software can be used as it is, provided it remains installed and used on the same system with original configuration, device OS version and software compatibility.

Can I use the integrated delivery partner option if I live outside Klang Valley?

Yes, however delivery is dependent on the coverage area of our delivery partners. In addition, you may opt for delivery via your own fleet.

What happens if I have an issue with delivery or payment?

You may reach out to Xilnex support at support@xilnex.com or call us at 03-2712 3117 / 03-9213 1353.

Can I cater forpre-orders with Maxis Cloud POS Advance?

Yes, you can. You may configure pre-orders for up to 7 days in advance.

What kind of learning resources will Maxis provide?

Each customer will receive access to our eLMS portal with the relevant modules to learn how to setup your POS. There will also be a one day on-site device setup and training conducted.

Frequently Asked Questions

Cloud POS Advance

Yes, you may use your existing Apple iPad device. Cloud POS Advance is compatible with iPad running iOS 14 and above.
No, Maxis Cloud POS Advance comes with an integrated payment gateway already. Simply ensure you submit the necessary forms and supporting documents, add your bank account details in the backend web portal and start selling!
No, there is no additional setup fee or yearly maintenance fee required. Standard MDR fees rates of 3% per transaction do apply.
Standard settlement is 3 working days. You may refer to Alphypay’s portal at https://www.alphypay.com/login for details of all transactions and pending settlement amounts.
Flat rate of 3% for all the following:

Credit card

Debit card

FPX

Alipay

Boost

GrabPay

Maybank QR Pay

Touch ‘n’ Go

Wechat Pay China
Cloud POS Advance is suitable for both F&B and retailers. There are certain features which are more relevant to F&B merchants like dine-in QR, seasonal menus, modifiers, etc.
The iPad, cash drawer and receipt printer has a warranty of 1 year. Beyond which, customers will be liable for any repair costs if terminal is damaged.
Just pay one upfront price, and that’s it! You can continue to use the software with no time limit, but the period of free updates may be limited to 2 years. Beyond that, the software can be used as it is, provided it remains installed and used on the same system with original configuration, device OS version and software compatibility.
Yes, however delivery is dependent on the coverage area of our delivery partners. In addition, you may opt for delivery via your own fleet.
You may reach out to Xilnex support at

support@xilnex.com

or call us at

03-2712 3117 / 03-9213 1353.
Yes, you can.

You may configure pre-orders for up to 7 days in advance.
Each customer will receive access to our eLMS portal with the relevant modules to learn how to setup your POS. There will also be a one day on-site device setup and training conducted.

Ready to sign up for Cloud POS Advance?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.