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Frequently Asked Questions

Cloud POS

  • Maxis Cloud POS is an easy-to-use point-of-sale software for business owners who want to capture and track the sale of finished goods, collect customer data and understand their spending patterns, monitor cashier staff performance, and manage inventory levels. Business owners can view real-time analytics and reports easily anytime, anywhere!

  • It works in a similar way to a normal point-of-sale software. Simply connect any peripheral hardware to your Maxis Cloud POS software, launch the Maxis Cloud POS software via app/Google Chrome browser, select the desired products and method of payment by end customers, and check out. You will have the option to either send an e-receipt to end customers via email, or instantly print a physical receipt if you have installed a receipt printer. An internet connection is required to start-up the Maxis Cloud POS software and sync in-store transactions to the Cloud POS Portal in real-time.

  • The Maxis Cloud POS app is available for download from the App Store for Apple iPad users.

    Alternatively, the Maxis Cloud POS software can also be accessed via the latest version of a Google Chrome browser running on any mobile device/tablet/PC.

  • Yes, as long as you are able to download and run the latest version of the Google Chrome browser.

    You can also contact Maxis to check on hardware compatibility.

  • You can view and manage everything below on-the-go:

    • Dashboard on overall business data
    • Easily customisable reports on sales volume, inventory balance, customer, and many more,
    • Staff user details and login credentials,
    • Product and inventory updates as well as stock balances,
    • Transactions and payments history,
  • You can use Maxis Cloud POS on a Wi-Fi or mobile internet connection. For mobile internet users, we recommend subscribing to a monthly data plan with at least 2GB to enjoy uninterrupted connectivity.

  • Yes, you can. The Maxis Cloud POS software will continue to capture your offline transactions as “pending sync”.

    However, these offline transactions will be limited to cash-only transactions, as your card payment terminal (e.g. mPOS) will require internet access to function.

    Once internet connectivity is restored, your cashier will be able to click on “Synchronise Data” from the POS settings screen & send all previously captured offline transactions to the cloud. Never worry about lost sales opportunities ever again!

  • The MDR (Merchant Discount Rate) rate ranges from 1.50% to 2.00% for credit cards, and from 0.80% to 1.0% for debit cards. An indicative rate will be provided upon application but the final rate is determined upon approval by Maybank.

  • Yes, you can.

  • Your data is securely stored in the cloud (via Amazon Web Server) with a promised service uptime of 99.9%.

    • Store location license: Allows you to track sales and inventory based on different store locations.
    • Device license: Allows your cashier to log in and transact from additional devices (i.e. iPads/tablets/PCs).
    • User license: Allows you to create additional staff user accounts for different authorization levels (e.g. normal cashier/store manager/full admin access). You can also enable/disable PIN-based user access, for extra security and control.
  • Call us at 1700 81 9093 and we’ll schedule an appointment to meet you!

Ready to sign up for Cloud POS?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service

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