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Frequently Asked Questions

Maxis Fixed Value IDD

  • During the service registration process, you can select Class Of Service (COS) - Allow Unrestricted calls which will allow you to call overseas from your Maxis Fixed/IP Voice service.  However, if you have selected other COS, please contact 1919 to change your COS level.

  • There is no monthly subscription fee for IDD service. 

  • No, there are no special dial pattern needed to enjoy these value IDD rates for VoiceConnect, VoiceSIP and Managed UC (Microsoft Teams). For VoiceGo services, to make outgoing calls, please remember to dial *9 followed by the destination no. There’s no additional special dial digit for making IDD calls, eg. *90065xxxxxx for call to Singapore.

  • IDD calls will be charged on actual usage from time call is connected until the caller disconnects from the call.

  • IDD calls will be charged in blocks of 6 seconds. IDD call rate is the same all day. A call to China fixed line number is listed as RM0.08/min, if you make a 6 seconds call, you will be charged RM0.01 (RM0.008 round up). If you make 10 seconds call, you will be billed RM0.02 for 2 blocks of 6 seconds. For a call to China mobile number listed as RM0.10/min, if you make 30 seconds call, you will be billed RM0.05.

  • Region Country Fixed Mobile
    Asia China  0.08 0.10
    South East Asia Singapore  0.08
    South East Asia Thailand  0.09 0.14
    Asia Hong Kong 0.12
    Asia South Korea  0.12 0.40
    Asia Taiwan  0.12 0.36
    Asia Japan 0.15 0.50
    Europe UK  0.12 0.74
    ROW US/Canada 0.14
    Oceania Australia 0.14 0.66
    Oceania New Zealand 0.14 0.86
    ROW South Africa  0.54 0.70
    South East Asia Indonesia  0.30 0.50
    Asia India  0.30 0.60
    Asia Nepal 0.40
    Asia Pakistan 0.40
    Asia Sri Lanka  0.60
    South East Asia Phillipines 0.50 0.70
    South East Asia Vietnam  0.60
    South East Asia Myanmar 0.80
    Middle East U.A.E  0.48
    Middle East Saudi Arabia  0.80

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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