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Frequently Asked Questions

International Toll-Free Services

  • We offer two types of International Tollfree which are the International Inbound Tollfree service (ITFS) and the Universal International Tollfree Number (UIFN) services.

  • ITFS is an international toll-free service enabling calls originating from a single country to call your company in Malaysia for FREE.

    UIFN is a freephone number allowing callers from multiple participating countries to call your company using one unique number.

  • International Toll-Free services are supplementary to Maxis' main voice services. You must first be subscribed to either the ISDN PRI, Business Telephone services, VoiceConnect, VoiceSIP or Managed UC services in order to be able to subscribe to our International Toll-Free services. These main voice services are subject to availability at Maxis’ serviceable locations.

  • Most commonly, call centres or technical support centres. If you're selling products globally, you will also need to provide global support. A toll-free number makes it easy and affordable for your overseas customers to contact you should they need help.

    The following are several use cases based on several business scenarios:

    Companies expanding overseas: An international toll-free number is a useful tool for your global expansion initiatives.

    Multinational companies: Stay connected with your partners and staff who are based in other countries. You can also save on international call charges.

    Product testing facilities: Test your products and services in different markets and obtain fast feedback on an international toll-free line.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Business Customer Service