International Toll-Free Services

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• What International Toll-Free services does Maxis offer?

  We provide two services:

  • International Inbound Toll-Free Service (ITFS): Allows callers from one specific country to contact your business in Malaysia for free.
  • Universal International Toll-Free Number (UIFN): A single number that lets callers from multiple countries reach your business at no cost.

• What’s the difference between ITFS and UIFN?

  ITFS	UIFN
  Free for callers in one country.(Service provider of the originating country may choose to require IDD calls be enabled or charges for calls from specific services).	Free for callers in multiple countries.(Service provider of the originating country may choose to require IDD calls be enabled or charges for calls from specific services).
  Example: A number for customers in Singapore.	Example: A single number for customers across ASEAN countries.

• What do I need to subscribe to ITFS?

  You must first have one of these primary voice services:

  • Business Voice Connect
  • Business VoiceSIP
  • Managed Voice
  • Managed UC

  
  Note: Availability depends on your location.

• Who should use ITFS?

  Ideal for businesses with:

  • Global customers: Provide free support (e.g., call centers, product helplines).
  • Overseas operations: Connect with international partners or staff.
  • Market testing: Gather feedback from global users.

• How does an ITFS number work?

  • Callers pay nothing: Incoming Calls are billed to your business account.
  • Call routing: Incoming calls are forwarded via PSTN (traditional phone lines) or VoIP (IP connected calls).

• What does an ITFS number look like?

  ITFS numbers typically start with prefixes like 800 or 1800 (varies by country).

• Are calls to ITFS numbers free?

  Yes. Callers never pay to dial an ITFS number, unless billed by their originating service provider.